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wpsharks / s2member

s2Member® Framework (membership management for WordPress®).
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EOT reminder emails not being received #1229

Open Clyde-L opened 2 years ago

Clyde-L commented 2 years ago

Using S2Member for over 4 years. We had turned on the EOT reminder emails to inform clients that their membership will renew in 5 days. We did this about 3 years ago. Today, I spoke with a client who is shorted on his account (went negative) and is being charged ISF charges daily until he brings his balance to a positive. He is out of state for 14 days now and won't be able to...

What can we do to insure that emails are being sent out? Can we have an additional email sent to our company email reminding us when a member is going to have their account renewed?

Thanks!

GerardEarley commented 1 year ago

Sounds like you need to install and configure a proper SMTP plugin with decent email logging. Luckily there are many to choose from