Rather than separate factors into negative and positive, word each statement in a positive manner and make it a strongly-agree-to-strongly-disagree 5-point likert scale (with "not relevant" option)
Also change the order of satisfaction options so that the most positive always comes first
Rather than separate factors into negative and positive, word each statement in a positive manner and make it a strongly-agree-to-strongly-disagree 5-point likert scale (with "not relevant" option)
Also change the order of satisfaction options so that the most positive always comes first