/publisher stuck at You will be redirected to /publisher/services/auth/login with error 901401: No partial token found

[amritaramnauth]

Description:

On a server (not localhost), after installing and configuring IS as KM for API Manager, I made changes to deployment.toml configuration for hostname. Products use nginx as a proxy. While /carbon works well, the /publisher gets stuck and /devportal sign up doesn't respond. Eventually, the server closes connection with a timeout.

I made the adjustments to IS for admin_store and admin_publisher callbacks as follow

regexp=(https://[hostname]/devportal/services/auth/callback/login|https://[hostname]/devportal/services/auth/callback/logout)

and

regexp=(https://[hostname]/publisher/services/auth/callback/login|https://[hostname]/publisher/services/auth/callback/logout)

I also made the change to /services route

[apim.key_manager]
service_url = "https://[is_hostname]/services/"

However, the console returns an error for both publisher and devportal

Publisher:

Error: 901401: No partial token found!,redirecting to login page.

Screen:

Devportal:

User not found. Token refreshing failed. 
Error: Error: No partial token found,redirecting to Anonymous View

Screen:

The affected APIs seem to be all /services routes.

Is this a configuration problem, what else needs to be changed?

Affected Product Version:

3.0.0 5.9.0 (for IS as KM)

Environment details (with versions):

• OS: CentOS7
• Client:
• Env (Docker/K8s): Docker

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Optional Fields

Related Issues:

https://github.com/wso2/product-apim/issues/7321

[amritaramnauth]

Solved just as similar issue. Port 9443 was closed for external requests.

[TohidMakari]

How to open 9443 port for external request?

[MPincay]

configure port rule enable to level SO with the command :

firewall-cmd --zone=public --add-port=9443/tcp --permanent firewall-cmd --reload

It's resolved your problem?

[TohidMakari]

@MPincay my problrm was else where and solved