Kap not registering screen recording permissions after they're granted

[sergeichestakov]

Hey there! Love the app but am unfortunately running into an issue that is preventing me from continuing to use it 😕 I recently uninstalled and re-installed Kap as I was running into an error that was causing the app to keep crashing (I believe they were the unhandled promise rejection errors seen here: https://github.com/wulkano/Kap/issues/1070).

In any case, now that I've reinstalled it I get prompted to open system preferences and grant the app screen recording permissions. See popups here:

However, when I grant the app permission and restart, it brings up the same popovers requesting permissions as if nothing's changed (even though, as you can see by the above screenshot, I have given Kap screen recording permissions). Uninstalling (even after deleting the cache/application state files under ~/Library as described here) and reinstalling the app (both via website and homebrew) does not help.

Not entirely sure how to work around this at this point as I've seemingly tried everything and couldn't find any related GH issues open. Thanks in advanced for your help!

macOS version: Monterey 12.4 (Intel Chip) Kap version: 3.5.4

Steps to reproduce

• Kap gets corrupted somehow (not entirely sure how but I recall seeing the above promise rejection errors)
• Uninstall Kap
• Reinstall by downloading latest dmg from website (or via homebrew)
• Open Kap
• See prompt to open system preferences and grant access to screen recording permissions
• Grant access and reopen
• See same prompt

Current behaviour

Opening Kap brings up a prompt to allow screen recording permissions every time despite me having already granted them which prevents me from using the app entirely.

Expected behaviour

Restarting and opening Kap after granting permissions allows me to use the app as expected.

Workaround

N/A

[zlygithub-98]

嘿，老弟，我遇到了和你一模一样的问题

[benmarte]

Can confirm this is also happening on M1 based chips :-/

[Obolrus]

I have the same problem(

[nofx77]

Same problem on my end! :(

[jnpwebdeveloper]

I managed to get this to work. Follow these steps:

1. Quit the Kap process using Activity Monitor (Search for Activity Monitor in Spotlight, open it and search for Kap, then once selected click on quit process)
2. Go to System Preferences > Security Privacy > Screen Recording and completely remove the existing Kap app using the minus simbol.
3. Re-install the Kap app
4. It should prompt you to give permissions again. Follow the directions and this time it should work (did for me)

Now it's working again. Good luck and hope this helps someone else out there.

[Obolrus]

I managed to get this to work. Follow these steps:

1. Quit the Kap process using Activity Monitor (Search for Activity Monitor in Spotlight, open it and search for Kap, then once selected click on quit process)
2. Go to System Preferences > Security Privacy > Screen Recording and completely remove the existing Kap app using the minus simbol.
3. Re-install the Kap app
4. It should prompt you to give permissions again. Follow the directions and this time it should work (did for me)

Now it's working again. Good luck and hope this helps someone else out there.

Cool, thnx man 😎 It works for me too.

[sergeichestakov]

amazing - thank you @jnpwebdeveloper that worked for me!

[timothyis]

Hi all, I apologise for this issue. I'm going to reopen the thread in order for people to find the solution above and also to track this bug within the app itself so we can work on fixing it.

Thanks all.

[benmarte]

I managed to get this to work. Follow these steps:

1. Quit the Kap process using Activity Monitor (Search for Activity Monitor in Spotlight, open it and search for Kap, then once selected click on quit process)
2. Go to System Preferences > Security Privacy > Screen Recording and completely remove the existing Kap app using the minus simbol.
3. Re-install the Kap app
4. It should prompt you to give permissions again. Follow the directions and this time it should work (did for me)

Now it's working again. Good luck and hope this helps someone else out there.

This didn't work for me until I did this and then a full restart now kap is working again so if you are still running into this issue make sure to restart your computer.

[pythoninthegrass]

Go to System Preferences > Security Privacy > Screen Recording and completely remove the existing Kap app using the minus simbol.

Did this, then:

# Remove all files associated with a cask. May remove files which are shared between applications.
brew uninstall --zap --cask kap

# Reinstall app
brew install --cask kap

Had to manually re-add Kap to Screen Recording, but after doing that, restarting the app, it worked! Didn't have to reboot.

[WickyNilliams]

weirdly this issue just cropped up for me out of the blue - no restarts, no updates, it just stopped working. even after restarts, still broken.

but removing permissions and reinstalling seems to have fixed it. no restart necessary