wultra / powerauth-mobile-sdk

PowerAuth Mobile SDK for adds capability for authentication and transaction signing into the mobile apps (ios, watchos, android).
https://www.wultra.com/product/wultra-mobile-security-suite/
Apache License 2.0
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Better documentation for the deadlock activation state #613

Open kober32 opened 1 month ago

kober32 commented 1 month ago

The documentation around the Deadlock activation state is very basic.

When a customer encounters this state, it means an automatic support question.

Currently, the documentation says:

Local activation is technically blocked and no longer
can be used for the signature calculations. You can inform
user about this situation and remove activation locally.

and it is only part of a code snippet, which is insufficient.

https://developers.wultra.com/components/powerauth-mobile-sdk/1.8.x/documentation/PowerAuth-SDK-for-iOS#requesting-activation-status

There should be a better explanation with some real-world scenarios of what could be causing this (like calculations when push arrives or trying to trigger biometry in the background) and some technical data (for example how many calculations are needed for this to happen).