"Report a Problem" feature in Trackman

echarlie commented 6 years ago

From @mutantmonkey on December 4, 2016 20:55

It would be convenient if we had an option for DJs to report engineering and IT issues directly from within Trackman.

From an implementation standpoint, we have two options:

Embed an iframe to the JIRA service desk form. This method could make auth tricky, but would be simpler to implement.
Have Trackman use the JIRA API to get the list of required fields and then create a ticket on the DJ's behalf. The benefit of this is that we can pull in the current DJ from Trackman with no way to override and we can use a single Trackman service account for JIRA.

Copied from original issue: wuvt/wuvt-site#235

echarlie commented 6 years ago

From @mutantmonkey on February 14, 2017 6:2

I think JIRA collectors are the way to go. I believe this should be pretty easy; just some JavaScript to embed.

echarlie commented 4 years ago

Suffice to say: Jira collectors are no longer an option as we no longer use JIRA. This should probably be in the form of a webhook or basic queue that some arbitrary middleware can transform into JIRA tickets or emails, or just a basic interface in the admin page.

wuvt / trackman

"Report a Problem" feature in Trackman #9