"Failed to load characters" error after authenticating.

[GoogleCodeExporter]

Hi. I can play PoE, but cannot use Procurement. I checked wiki for issue, no 
success at all. I am using 1.8.5 version one on Windows 7 x64. 

I tried re installing, no success. 

Original issue reported on code.google.com by cavidan...@gmail.com on 19 Oct 2014 at 3:50

[GoogleCodeExporter]

I couldn't find place to attach screenshot and debug.log

Original comment by cavidan...@gmail.com on 19 Oct 2014 at 3:51

[GoogleCodeExporter]

This is what is in log file.

System.Net.WebException: The remote name could not be resolved: 
'www.pathofexile.com'
   at System.Net.HttpWebRequest.GetResponse()
   at POEApi.Transport.HttpTransport.Authenticate(String email, SecureString password, Boolean useSessionID)
   at POEApi.Model.POEModel.Authenticate(String email, SecureString password, Boolean offline, Boolean useSessionID)
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()
   at System.Threading.Tasks.Task.Execute()System.Net.WebException: The remote name could not be resolved: 'www.pathofexile.com'
   at System.Net.HttpWebRequest.GetResponse()
   at POEApi.Transport.HttpTransport.Authenticate(String email, SecureString password, Boolean useSessionID)
   at POEApi.Model.POEModel.Authenticate(String email, SecureString password, Boolean offline, Boolean useSessionID)
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()
   at System.Threading.Tasks.Task.Execute()System.Reflection.TargetInvocationException: An exception occurred during the operation, making the result invalid.  Check InnerException for exception details. ---> System.Net.WebException: The remote name could not be resolved: 'raw.githubusercontent.com'
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)
   at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)
   --- End of inner exception stack trace ---
   at System.ComponentModel.AsyncCompletedEventArgs.RaiseExceptionIfNecessary()
   at Procurement.Utility.VersionChecker.client_DownloadStringCompleted(Object sender, DownloadStringCompletedEventArgs e)System.Reflection.TargetInvocationException: An exception occurred during the operation, making the result invalid.  Check InnerException for exception details. ---> System.Net.WebException: The remote name could not be resolved: 'raw.githubusercontent.com'
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)
   at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)
   --- End of inner exception stack trace ---
   at System.ComponentModel.AsyncCompletedEventArgs.RaiseExceptionIfNecessary()
   at Procurement.Utility.VersionChecker.client_DownloadStringCompleted(Object sender, DownloadStringCompletedEventArgs e)System.Net.WebException: The remote name could not be resolved: 'www.pathofexile.com'
   at System.Net.HttpWebRequest.GetResponse()
   at POEApi.Transport.HttpTransport.Authenticate(String email, SecureString password, Boolean useSessionID)
   at POEApi.Model.POEModel.Authenticate(String email, SecureString password, Boolean offline, Boolean useSessionID)
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()
   at System.Threading.Tasks.Task.Execute()System.Net.WebException: The operation has timed out
   at System.Net.HttpWebRequest.GetResponse()
   at POEApi.Transport.HttpTransport.GetCharacters()
   at POEApi.Transport.CachedTransport.GetCharacters()
   at POEApi.Model.POEModel.GetCharacters()
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()System.Exception: Failed to load characters
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()
   at System.Threading.Tasks.Task.Execute()System.Net.WebException: The operation has timed out
   at System.Net.HttpWebRequest.GetResponse()
   at POEApi.Transport.HttpTransport.GetCharacters()
   at POEApi.Transport.CachedTransport.GetCharacters()
   at POEApi.Model.POEModel.GetCharacters()
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()System.Exception: Failed to load characters
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()
   at System.Threading.Tasks.Task.Execute()System.Net.WebException: The operation has timed out
   at System.Net.HttpWebRequest.GetResponse()
   at POEApi.Transport.HttpTransport.GetCharacters()
   at POEApi.Transport.CachedTransport.GetCharacters()
   at POEApi.Model.POEModel.GetCharacters()
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()System.Exception: Failed to load characters
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()
   at System.Threading.Tasks.Task.Execute()System.Net.WebException: The operation has timed out
   at System.Net.HttpWebRequest.GetResponse()
   at POEApi.Transport.HttpTransport.GetCharacters()
   at POEApi.Transport.CachedTransport.GetCharacters()
   at POEApi.Model.POEModel.GetCharacters()
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()System.Exception: Failed to load characters
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()
   at System.Threading.Tasks.Task.Execute()System.Net.WebException: The operation has timed out
   at System.Net.HttpWebRequest.GetResponse()
   at POEApi.Transport.HttpTransport.GetCharacters()
   at POEApi.Transport.CachedTransport.GetCharacters()
   at POEApi.Model.POEModel.GetCharacters()
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()System.Exception: Failed to load characters
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()
   at System.Threading.Tasks.Task.Execute()System.Net.WebException: The operation has timed out
   at System.Net.HttpWebRequest.GetResponse()
   at POEApi.Transport.HttpTransport.GetCharacters()
   at POEApi.Transport.CachedTransport.GetCharacters()
   at POEApi.Model.POEModel.GetCharacters()
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()System.Exception: Failed to load characters
   at Procurement.ViewModel.LoginWindowViewModel.<>c__DisplayClass2.<Login>b__1()
   at System.Threading.Tasks.Task.Execute()

Original comment by cavidan...@gmail.com on 19 Oct 2014 at 3:52

[GoogleCodeExporter]

I don't know why, but the http request 
"http://www.pathofexile.com/character-window/get-characters" doesn't respond, 
the annoying thing here, if i put that link into my browser's address bar, i 
can get response. What do problem can be?

Original comment by cavidan...@gmail.com on 3 Nov 2014 at 10:05

[GoogleCodeExporter]

Most likely something is blocking Procurement's connection. I've seen firewall 
software like Comodo for example outright blocking Procurement until an 
exception is made for it.

Check that your router/firewall/anti virus isn't blocking Procurement's 
connection.

Original comment by stickymaddness on 20 Nov 2014 at 4:13

• Changed state: Accepted