Closed NatalieChiltern closed 6 months ago
Hi @NatalieChiltern - I have just been able to submit a test referral on my end. Can you please confirm which URL you are at. What browser you are using. And what data you are trying to submit? A screenshot would be fine!
I'm using Chrome and its this link: https://www.chilternmusictherapy.co.uk/make-a-referral chilternmusictherapy.co.uk
it looks like you previously tested the enquiry form not the referral form if that helps
Hi @NatalieChiltern oops you are right! I have just tested the link you sent through though and it seems to have gone through.
Can you try clearing your cookies and cache and trying again?
This is the broweer that Steph is using: https://whatismybrowser.com/w/S8PBEKR Note to devs to check custom code to ensure nothing is flagging
Hi @NatalieChiltern I've been looking into this and can't seem to recreate the issue, even whilst testing on chrome from a windows machine. Would it be possible to jump on a google meet call with you some time so I can watch you enter the data and try and debug it? I'm pretty flexible so please let me know when works for you. Thank you.
Hello - I've just asked if she's still experiencing the issue and to come back and confirm - will update shortly
Hi there, Vicky is still having the issue. Please can you arrange a call with her directly then she can run through her screen with you as I can't see the issue on mine. Her email is victoria@chilternmusictherapy.co.uk thanks so much!
Hi @NatalieChiltern - we will coordinate with her directly and let you know! Thanks!
Hi @NatalieChiltern, we've liaised with Vicky and added a character limit and error msg to text area fields, as it appears entering too much text was causing the problem for her. Vicky has approved the changes (https://www.chilternmusictherapy.co.uk/make-a-referral) and so we've put it live and are closing the issue. Thank you!
Great, thank you so much!
On Mon, 8 Apr 2024 at 19:38, Reda @.***> wrote:
Hi @NatalieChiltern https://github.com/NatalieChiltern, we've liaised with Vicky and added a character limit and error msg to text area fields, as it appears entering too much text was causing the problem for her. Vicky has approved the changes ( https://www.chilternmusictherapy.co.uk/make-a-referral) and so we've put it live and are closing the issue. Thank you!
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Please select the priority level by adding one of the following labels to this issue?
Priority-2 (High e.g. Core functionality is not working)
Describe the bug and the expected behaviour.
online referral form isn't submitting
Steps To Reproduce
No response
Screenshots or a link to a Loom Recording
No response
What browsers are you seeing the problem on?
No response
Anything else?
No response