Account password reset on Windows Edge

[HYDETS38]

Priority-2 (Important e.g. Staff cannot access correct information or data / Users cannot add a spend activity)

When requesting a password reset, there is no email being sent. At this time there have been 10+ requests sent. relevant link https://col-helper.co.uk/forget-password

Unfortunately as the accounts have been changed during transfer from Maggie, it is necessary to change logins. Unfortunately this is not possible without the links.

Team - do not edit @thejoefriel

[cyberteenie]

Hi @HYDETS38 - we will look into this ASAP! We will keep you updated!

[HYDETS38]

Update. Emails received at the moment with the intended link to reset the password, contain a text string in blue font, which is supposed to be a link, but it's just text. Manually copy-paste sends me to the main CoL landing page, not to the login one. So at the moment I can't access our account.

[cyberteenie]

@HYDETS38 Thanks for the update, we will look into this asap.

[thejoefriel]

UPDATE The issue is only on Windows Edge. What happens is when you click the link it seems to redirect you to the home page. Tomi agrees this is lower priority right now, so something to look at later

[HYDETS38]

Update. Emails received at the moment with the intended link to reset the password, contain a text string in blue font, which is supposed to be a link, but it's just text. Manually copy-paste sends me to the main CoL landing page, not to the login one. So at the moment I can't access our account.

FOLLOW-UP on this specific aspect of the issue See message received

From: Corrinne Askaroff Corrinne.Askaroff@housing21.org.uk Sent: Tuesday, July 18, 2023 4:15 PM To: Tomi Stan tomi.stan@hyde-housing.co.uk Subject: RE: Digital UC Helper App

This message originated from outside your organization. Hi Tomi, Hope you’re well. I’ve managed to access the Cost of Living tool and start to customize, but the UC version still isn’t working and remains the blank screen when the link is clicked. Can you please advise??

Many thanks, Corrinne Askaroff Helping Hands Co-Ordinator / Tenancy Super Guru Strategic Operations Team

Contact: you can find me on MS Teams Internal Extension: 21151 Direct Dial: 0300 790 1151

[Katie-Hyde]

still an issue please escalate I’m using Google Chrome- and yes, its just that when I click ‘forgot password’ and enter either of my email addresses, it doesn’t send an email. Have checked both my inboxes and junk folders just now, and still no password reset.

[cyberteenie]

@Katie-Hyde @HYDETS38 - we are looking into this and I have escalated this to high priority! Will keep you updated.

[Katie-Hyde]

Can i have an update on this bug please as i have new organisations signing up that can't access. We are also launching a big marketing push in October so needs to be fixed and tested prior

[RamyAlshurafa]

Hi @Katie-Hyde The issue with email being not clicked should be fixed now, and also tested the reset password functionality and it works,

for this organisation having troubles:

• whats the email address they use?
• are they not getting a reset password or its another issue?

[cyberteenie]

Hi @Katie-Hyde - just bumping Ramy's question above.

[cyberteenie]

Hi @Katie-Hyde - just wanted to double check as it seemed from our call that this issue is now solved for you. Have I understood that correct?

@RamyAlshurafa did the fix you do also work for Windows Edge?

[Katie-Hyde]

Hi Kristina

Had another password issue over the weekend with comments though HotJar, added new issue to git hub

Katie

Katie Ford Programme Manager Advice & Advocacy Service The Hyde Group

T: 01243 816943 M: 07918 768587 E: @.**@.>

The Hyde Group Martlet House Southern Gate Chichester PO19 8SG www.hyde-housing.co.ukhttp://www.hyde-housing.co.uk/

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UC helperhttps://www.uc-helper.co.uk/hyde-housing - a step-by-step guide to applying for Universal Credit Cost of living helperhttps://col-helper.co.uk/hyde-housing - help and support at your fingertips

From: Kristina @.> Sent: Friday, August 25, 2023 10:36 AM To: yalla-coop/cost-of-living-support @.> Cc: Katie Ford @.>; Mention @.> Subject: Re: [yalla-coop/cost-of-living-support] Account password reset on Windows Edge (Issue #250)

This message originated from outside your organisation.

Hi @Katie-Hydehttps://github.com/Katie-Hyde - just wanted to double check as it seemed from our call that this issue is now solved for you. Have I understood that correct?

@RamyAlshurafahttps://github.com/RamyAlshurafa did the fix you do also work for Windows Edge?

- Reply to this email directly, view it on GitHubhttps://github.com/yalla-coop/cost-of-living-support/issues/250#issuecomment-1693073746, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AUYNC3RHO43HQCW4T6UEQV3XXBWX7ANCNFSM6AAAAAAUE2K6GI. You are receiving this because you were mentioned.Message ID: @.**@.>>

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THE HYDE GROUP

The Hyde Group comprises

Community Benefit Societies and Exempt Charities: Hyde Housing Association Limited, Registered no. 18195R (Group Parent) Martlet Homes Limited, Registered no. 30648R Hyde Southbank Homes Limited, Registered no. 28851R Hillside Housing Trust Limited, Registered no. 29857R

Limited Companies (all registered in England): Hyde Charitable Trust, Registered no. 1803707 (Registered Charity 289888) Hyde Vale Limited, Registered no. 4019282 Brent Co-Efficient Limited, Registered no. 06437388 Hyde New Build Limited, Registered no. 7250525 Hyde Newton Limited, Registered no. 14408293 Hyde Halesworth Limited, Registered no. 14417968 Hyde Investment HoldCo Limited, Registered no. 12913291 Hyde Investment Leibniz Limited, Registered no. 13218839 Hyde Holdco Limited, Registered no. 12588172 Hyde DevCo 1 Limited, Registered no. 12597795 Hyde DevCo 2 Limited, Registered no. 12595854 Hyde Management Services Limited, Registered no. 12595774 Hyde Development Management Services Limited, Registered no. 12595840 Rochester Riverside Managing Agent Limited, Registered no. 12048460

Limited Liability Partnerships (all registered in England): London Homebuilding Partnership LLP, Registered no. OC423288 The Kent Homebuilding Partnership LLP, Registered no. OC420884 Bilsham Road Development LLP, Registered no. OC427967

Joint Ventures (all registered in England): Grange Lane (Littleport) LLP, Registered no. OC444733 Harrow View LLP, Registered no. OC415893 51 College Road LLP, Registered no. OC403495 Packington Square LLP, Registered no. OC328947 Homes for the City of Brighton and Hove LLP, Registered no. OC420045 Newton Development Partners LLP, Registered no. OC444257 Halesworth Limited, Registered no. 13254980 One Preston Park LLP, Registered no. OC395773

The Registered Office of all the wholly owned legal entities in the Hyde Group is 30 Park Street, London SE1 9EQ

Joint Ventures might have a different Registered Office address

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[RamyAlshurafa]

Hey @Katie-Hyde and thanks for reporting, what is the email address they are trying to reset the password for?

[cyberteenie]

Hi @Katie-Hyde - just bumping Ramy's question above:

what is the email address they are trying to reset the password for?

Also just wondering if this is a dupliate of this? https://github.com/yalla-coop/universal-credit-support/issues/291

[cyberteenie]

@Katie-Hyde - closing this issue for now, but please feel free to reopen if there are any other issues. Thanks!