yalla-coop / cost-of-living-support

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Look into domain transfer of col #325

Open cyberteenie opened 5 months ago

cyberteenie commented 5 months ago

Please select the priority level by adding one of the following labels to this issue?

Priority-2 (High e.g. Core functionality is not working)

Describe the bug and the expected behaviour.

We do not have access to this domain for some reason

Steps To Reproduce

No response

Screenshots or a link to a Loom Recording

No response

What browsers are you seeing the problem on?

No response

Anything else?

No response

cyberteenie commented 5 months ago

Sent support ticket: Ticket ID: 3291638

cyberteenie commented 5 months ago

Request was not successful as we need to be on a paid plan to get support. Will make a request in the Cloudflare community - activation email has been sent to ucdigital@hyde-housing.co.uk. I have requested that Tomi finish the activation process.

cyberteenie commented 5 months ago

Have posted in the community support board: https://community.cloudflare.com/t/cloudflare-says-that-my-domain-is-not-registered-but-is-listed-as-the-registrar/674483/2

cyberteenie commented 4 months ago

Reformulated the question here: https://community.cloudflare.com/t/when-i-run-a-forgot-email-cloudflare-says-that-the-domain-is-not-registered/681036

cyberteenie commented 4 months ago

Resubmitted here: https://support.cloudflare.com/hc/en-us/requests/3341111

cyberteenie commented 3 months ago

This issue was migrated to Salesforce and given a Salesforce number ((500Nv00000C2C9VIAV). We were meant to receive an email but I never received it. I called Salesforce and they say that it is not a valid case number. I have therefore opened up a new issue here: https://community.cloudflare.com/t/my-ticket-was-migrated-to-salesforce-but-is-not-available/695197

cyberteenie commented 3 months ago

This is being followed here now: https://community.cloudflare.com/t/cannnot-regain-access-to-domain-via-forgot-email/698055/3

cyberteenie commented 2 months ago

This was moved to email, but i have not received a follow up from Cloudflare yet.

cyberteenie commented 2 months ago

Followed up via email 2 times in a row with so solution yet