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yalla-coop / universal-credit-support

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no access to accounts - Critical #292

Closed Katie-Hyde closed 1 year ago

Katie-Hyde commented 1 year ago

Describe the bug No access to Hyde account for both tools or admin / superuser image

To Reproduce Steps to reproduce the behavior:

  1. Go to uc-helper.co.uk .... uc-helper.co.uk/admin ....... col-helper.co.uk/admin and Hyde versions
  2. https://col-helper.co.uk/hyde-housing web capture above

Expected behavior to log on to sites

*Desktop (please complete the following information):**

**

Team - do not edit @thejoefriel

Katie-Hyde commented 1 year ago

image

cyberteenie commented 1 year ago

Hi @Katie-Hyde - so sorry for the delay on this. We are on it!

Katie-Hyde commented 1 year ago

That's done thank you

Katie Ford Programme Manager Advice & Advocacy Service The Hyde Group

T: 01243 816943 M: 07918 768587 E: @.**@.>

The Hyde Group Martlet House Southern Gate Chichester PO19 8SG www.hyde-housing.co.ukhttp://www.hyde-housing.co.uk/

Follow us: Twitterhttps://twitter.com/HydeHousing Facebookhttp://www.facebook.com/HydeGroup LinkedInhttps://www.linkedin.com/company/the-hyde-group YouTubehttps://www.youtube.com/channel/UCQPM3E8plfyi9EWgHrbiyHQ Instagramhttps://www.instagram.com/thehydegroup/

UC helperhttps://www.uc-helper.co.uk/hyde-housing - a step-by-step guide to applying for Universal Credit Cost of living helperhttps://col-helper.co.uk/hyde-housing - help and support at your fingertips

From: Kristina @.> Sent: Monday, September 18, 2023 1:58 PM To: yalla-coop/universal-credit-support @.> Cc: Katie Ford @.>; Mention @.> Subject: Re: [yalla-coop/universal-credit-support] no access to accounts - Critical (Issue #292)

This message originated from outside your organisation.

Hi @Katie-Hydehttps://github.com/Katie-Hyde - so sorry for the delay on this. We are on it!

- Reply to this email directly, view it on GitHubhttps://github.com/yalla-coop/universal-credit-support/issues/292#issuecomment-1723354998, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AUYNC3QFPMJXWK5YF5RIF5LX3BANTANCNFSM6AAAAAA4P6WJ54. You are receiving this because you were mentioned.Message ID: @.**@.>>

[The Hyde Group - a founding member of the Greener Futures Partnership. Investors In People - We Invest In People Gold. CHAS accredited. Positive About Disabled People. Investors In People - Health & Wellbeing Award.]

THE HYDE GROUP

The Hyde Group comprises

Community Benefit Societies and Exempt Charities: Hyde Housing Association Limited, Registered no. 18195R (Group Parent) Martlet Homes Limited, Registered no. 30648R Hyde Southbank Homes Limited, Registered no. 28851R Hillside Housing Trust Limited, Registered no. 29857R

Limited Companies (all registered in England): Hyde Charitable Trust, Registered no. 1803707 (Registered Charity 289888) Hyde Vale Limited, Registered no. 4019282 Brent Co-Efficient Limited, Registered no. 06437388 Hyde New Build Limited, Registered no. 7250525 Hyde Newton Limited, Registered no. 14408293 Hyde Halesworth Limited, Registered no. 14417968 Hyde Investment HoldCo Limited, Registered no. 12913291 Hyde Investment Leibniz Limited, Registered no. 13218839 Hyde Holdco Limited, Registered no. 12588172 Hyde DevCo 1 Limited, Registered no. 12597795 Hyde DevCo 2 Limited, Registered no. 12595854 Hyde Management Services Limited, Registered no. 12595774 Hyde Development Management Services Limited, Registered no. 12595840 Rochester Riverside Managing Agent Limited, Registered no. 12048460

Limited Liability Partnerships (all registered in England): London Homebuilding Partnership LLP, Registered no. OC423288 The Kent Homebuilding Partnership LLP, Registered no. OC420884 Bilsham Road Development LLP, Registered no. OC427967

Joint Ventures (all registered in England): Grange Lane (Littleport) LLP, Registered no. OC444733 Harrow View LLP, Registered no. OC415893 51 College Road LLP, Registered no. OC403495 Packington Square LLP, Registered no. OC328947 Homes for the City of Brighton and Hove LLP, Registered no. OC420045 Newton Development Partners LLP, Registered no. OC444257 Halesworth Limited, Registered no. 13254980 One Preston Park LLP, Registered no. OC395773

The Registered Office of all the wholly owned legal entities in the Hyde Group is 30 Park Street, London SE1 9EQ

Joint Ventures might have a different Registered Office address

Hyde New Homes, Hyde Plus, Hyde Northside Homes and Hyde Minster are operating divisions of Hyde Housing Association Limited

EMAIL DISCLAIMER The information in this email is strictly confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorised. If you are not the intended recipient and you have received this email in error you must take no action on its contents, nor must you copy or show it to anyone, or make use of the information. If you have received this in error, please reply to the email immediately, or forward it to @.**@.>, highlighting the error and confirming that it has been deleted from your system.

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cyberteenie commented 1 year ago

Ah okay, sorry just getting back into the office and sorting out all the bits!