nus-pe-bot
commented
1 year ago Team's Response
Thank you for the suggestion, however this is not the current intended feature of the product, putting country codes is still a suggestion for improvement that we will consider for the future
Items for the Tester to Verify
:question: Issue response
Team chose [response.NotInScope]
- [x] I disagree
Reason for disagreement: While the team tries to argue that this is not in scope, I argue that provisions had been made for accepting international phone numbers. For example, their app can accept up to 15 digits as evidenced here.
In Singapore, the maximum phone number would take 8 digits, with the country code, that would be 10 digits. However, internationally, the phone numbers can accept up to 15 digits as evidenced here which suggests that they took into account the possibility of international numbers.
However, for numbers of such length, it is common practice to input these numbers with the associated "-" to separate country code, area code or simply just for aesthetic purposes. Furthermore, just allowing the character "-" is not that difficult of a task, which suggests that this is a real bug that they've considered and could've fixed easily but failed to give a full fix (allowing 15 digits only is not a full fix).
## :question: Issue severity Team chose [`severity.Low`] Originally [`severity.Medium`] - [x] I disagree **Reason for disagreement:** In today's globalised economy, it is not uncommon for the staff to be international and based in multiple regions even for startups such as hypotenuse ai and motional. Thus, the bugs can significantly affect the usability and user experience of potential users in their target audience - startups.
Suppose I want to base an employee in another country. I am unable to indicate the country code of his new phone number. This is very confusing for me as different countries have different length for their phone numbers, so it would be nice if I could include brackets to include the country code of my overseas employee