Empathise: to be able to build an empathy map, assumptions were made following a list of questions that would be asked during an interview and the case scenario provided
Owner's interview questions:
what do you think about the current system?
what made you seek developing an improved system?
what do you think about the growing competitors market?
how do you keep updated on system efficiency?
what are your main expectations for the new system?
Relationship managers interview questions:
what do you think about the current system?
how do you think the system can be improved?
how do you feel about the current system work environment?
how do you keep updated on system efficiency?
what are your main expectations for the new system?
Customer interview questions:
what are your expectations for the service provided by the company?
what would make a service outshine in the competitors market?
Empathise: to be able to build an empathy map, assumptions were made following a list of questions that would be asked during an interview and the case scenario provided
Owner's interview questions:
Relationship managers interview questions:
Customer interview questions: