ghost
commented
4 years ago | User stories | Estimation | Priority |
|---|---|---|
| As a Relationship manager (RM), I want to be able to browse the holiday packages, to keep up to date with new info and offerings | 2 | High |
| As an owner, I want to be able to track RM’s performance, to offer the customers better skills matching | 1 | Medium |
| As a customer, I want to have a better call routing, to make it a less overwhelming and time-consuming experience | 2 | High |
| As a RM, I want to have a target customer list generated, to propose the right products and packages | 1 | High |
| As an owner, I want an interactive voice response option, to direct and organise calls during busy hours | 2 | Medium |
| As a RM, I want to be able to perform sales, to help customers buy their desired holiday package | 1 | Medium |
| As a RM, I want to be able to create a profile, to be provided with an employee number | 1 | High |