Closed defiglenn closed 1 year ago
Congrats on the approval @defiglenn!
As part of the reporting, it would also be great to see some context of the previous funding period and an evaluation of that.
And then maybe to transition into some kind of formal reporting structure that you can do each month and track.
Some ideas, for instance:
Looking forward to seeing the ySupport team grow and evolve!
Stream started March 2nd new deadline May 31st.
How do you evaluate team performance and quality of responses? Team performance is evaluated by all members of the team keeping up to date with the support channels so that responses are consistent, approaches for responding to new queries are learnt and any moderator responses can be improved upon. On a weekly basis on Monday the team plans to check in with each, asking how each other are doing, and to see if any help is needed, or things not understood regarding Yearn. By staying up to date with announcements any changes to Yearn can be understood, with individuals such as @DarkGhosty (technical) @Corn (partnerships) @Facu (strategies) contacted for a deeper understanding.
What was the general theme of questions?
How were answers generally found? Looking at yearn.vision, yearn.watch, seafood.yearn.watch and etherscan to check vault working effectively is the main one. Sending to docs re factory vaults and explaining that they can call a harvest themselves, and explaining how to enter/exit a yCrv position through general DeFi and docs knowledge. We’ve also been experimenting with using yGenius for some queries to test it out.
March Reporting Plans
In general, it was a quiet month on the support channels. We anticipate April could be busier if the likes of the yETH LSD are released.
How do you evaluate team performance and quality of responses? Team performance discussed in weekly chats where we covered users issues, team check in, and to help each other out with coaching when necessary.
What was the general theme of questions?
How were answers generally found?
A busier month with the likes of the yEth project progressing, and the iEarn exploit raising some concern
How do you evaluate team performance and quality of responses? To ensure quality interactions and stay up to date, we each read over one another's responses across the support channels so that we can improve and correct each other if necessary. We also have a weekly conversation every other Monday, where team members have the opportunity to raise any issues and work together to resolve any problems.
What was the general theme of questions?
How were answers generally found? Answers are typically found using information from docs.yearn.finance, yearn.watch, and yearn.vision. Additionally, block explorers help with on-chain queries. We also have a Yearn FAQ Google doc that serves as a database to store answers, ensuring that uncommon queries can be addressed quickly and effectively in the future.
Interesting month with a fair few amount of queries. Recent spike due to some UI issues. The discord has continued to be a positive place to be with lots of regulars forming a strong community. ySupport team size is a bit smaller at the moment with Crolev and Arberx having other priorities. Will monitor the affect this has, whether we can cover workload, and if a new team member addition could be beneficial.
How do you evaluate team performance and quality of responses? We each read over one another's responses across the support channels so that we are up to date, and can improve and correct each other. Core contributors answering helpfully and quickly also provides an education to help us.
What was the general theme of questions?
How were answers generally found?
Scope
The scope of this request is to provide discord and telegram support to users. This is following on from the proposal made in June (#76)
Plan
Provide support to users 24/7, aiming to respond quickly within 15 minutes. Queries will be resolved effectively because the team has a fluent understanding of all aspects of Yearn, DeFi, as well as have built solid relationships with individuals in different workstreams to investigate a problem further should the need arise.
Even in a bear market, users are on the site regularly and have queries that they expect to be resolved, and fast. Answering queries helps ensure users are satisfied with the product, new customers can overcome any hesitations prior to depositing, and bugs can be reported and solved quicker. This interaction with users, by a small team of long-term Yearn supporters, is where we shape the positive image of Yearn in the community and ultimately help grow the volume of vault deposits.
The team are requesting $1200 per person, representing a 16% cut from the last request.
Deadline
2023-05-01
People
ySupport team:
Supported by: Dark Ghosty
Money
$6000 paid in YFI per month, split using coordinape
Amount
$6000 paid in YFI per month
Wallet address
ySupport Multisig: 0xbd7B3Bc2C4581Fd173362c830AE45fB9506B3dA5
Reporting
Monthly