defiglenn
commented
1 year ago June reporting
In general, quite a quiet month. Still questions to answer every day. Regular checking 24/7 continues to ensure user satisfaction, and bugs can be reported and fixed quickly.
How do you evaluate team performance and quality of responses?
- Speed and quality. Me and J were pretty fast at responding this month. Looking over each others responses enables us to add to each others answers if appropriate.
- Unfortunate incident where a member got scammed after someone impersonated me. Raises the question of what can be done to avoid this repeating itself. Believe it's the 2nd incident this year. Idea of a ticket system could be the solution, however this would compromise ability of other community members and support staff to follow conversations. One to think about.
What was the general theme of questions?
- Discussions about veYFI rewards / oYFI gauges releases. What are the incentives going to be? When?
- OP incentives: how long will they last? Why the fluctuations? Why OP needs to be topped up weekly instead of just putting all the necessary OP in the contracts
- What's up with the website? Balance not showing, vaults showing 0 deposited, UI issues and what causes them.
- New contributors: How to contribute by coming up with a strategy? Or by providing a LSD for yETH?
- How to access any old vault?
How were answers generally found?
- Docs
- Knowledge of contract interaction; we help users navigate and interact with contracts through block explorers due to old vaults not showing up in the UI or newer and current vaults not responding in the UI
- Yearn knowledge, from staying up to date with the various yearn chats
- When a bug, by interacting with cores who can fix.
Scope
The scope of this request is to provide discord, reddit and telegram support to users. This is following on from previous requests: https://github.com/yearn/budget/issues/110 and https://github.com/yearn/budget/issues/76
Plan
Provide support to users 24/7, aiming to respond quickly within 15 minutes. Queries will be resolved effectively because the team has a fluent understanding of all aspects of Yearn, DeFi, as well as have built solid relationships with individuals in different workstreams to investigate a problem further should the need arise.
With exciting updates on the horizon like v3 vaults, veYFI rewards, yBAL and the yETH LSD, users are on the site regularly and have queries that they expect to be resolved, and fast. Answering queries helps ensure users are satisfied with the product, new customers can overcome any hesitations prior to depositing, and bugs can be reported and solved quicker. This interaction with users, by a small team of long-term Yearn supporters, is where we shape the positive image of Yearn in the community and ultimately help grow the volume of vault deposits.
The team are requesting $1200 per person, which is the same amount as the last request.
Deadline
2023-08-31
This grant covers ySupport for June, July and August 2023.
People
ySupport team:
Arberx Crolev Defiglenn - additional responsibilities: monthly reporting and coordinape admin Fuggggin noooob Jyhelper
Money
$6000 paid in YFI per month, split using coordinape
Amount
$6000 USD paid in YFI per month
Wallet address
0xbd7B3Bc2C4581Fd173362c830AE45fB9506B3dA5
Reporting
Monthly