defiglenn
commented
6 months ago December reporting
We saw lots of questions around the yCRV and yPRISMA products. The discord channels were reorganised so users can get the help they need more easily too.
How do you evaluate team performance and quality of responses?
- Speed and quality of response is important. We aim to ensure users receive a response within 15 minutes.
- General vibe of the discord is decent, across all the different channels. POL incident resulted in a fair few unhappy users.
- Are users getting responses effectively and efficiently? Even on places like Reddit and the governance forum?
What was the general theme of questions?
- How to interact with contract directly
- How does LP based vaults work
- Confusion about yETH withdrawals. Some people did not realise need to unstake before can withdraw
- Difficulty understanding veYFI APY
- How do factory vaults work, and Yearn's role in this
- We want to work with Yearn, how can we get in touch with someone
- What is going to happen after yCRV POL incident
How were answers generally found?
- Docs particularly useful this month, to provide more details around a certain product
- Etherscan or others
- ySupport group chat useful for questions where no obvious answer
- Useful referring some questions to core contributors when more depth/expertise required
Scope
Provide 24/7 support and assistance across Discord, Telegram and Reddit, aiming to respond within 15 minutes. This is following on from previous requests #157, #130, #110, and #76.
Plan
As the first line of contact between users and the team, we ensure users have a positive experience and a perception of Yearn as a whole.
We are trusted contributors who are skilled at assisting with whatever DeFi issue is faced. Perhaps they need to interact with a contract address, or don’t understand how LP vaults work, we are here to help.
Our expertise is important because lots of different products, sometimes involving multiple layers of smart contracts, mean that there is a wide variety of questions from users with varying amounts of understanding and confidence. Through having a clear line of communication with the core team, we help ensure issues are quickly resolved, UI issues are overcome, and documentation is optimised.
To better protect our community members, having a team member present online 24/7 is important because scammers are more prevalent than ever. Scam links need to be deleted, and impersonators need to be banned urgently.
Deadline
2023-02-29
People
Crolev Defiglenn Fugggginn noooob Jyhelper
Money
We understand, with yDiscount starting, the treasury will not be compensating in YFI anymore. Therefore our request is in DAI instead.
$4800 in DAI per month for discord/telegram/reddit support $1200 in DAI per month for yearn.social management (Price talk), to fugggginn noooob
This grant covers ySupport for December, January, and February.
Amount
$6000 DAI
Wallet address
ySupport Multisig: 0xbd7B3Bc2C4581Fd173362c830AE45fB9506B3dA5
Reporting
Monthly