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yenoiwesa / homebridge-connexoon

A homebridge plugin to integrate Somfy blinds with the Connexoon RTS hub
Apache License 2.0
27 stars 2 forks source link

Unknown user error #82

Open stevehoek opened 1 year ago

stevehoek commented 1 year ago

Hi, I'm having trouble getting this plugin to login to my Somfy Tahoma account. I keep getting this:

[17/03/2023, 09:15:06] [Connexoon] Failed to get device list {
  errorCode: 'RESOURCE_ACCESS_DENIED',
  error: "Unknown user : 'steve.hoek@gmail.com'"
}
[17/03/2023, 09:15:06] [Connexoon] Could not initialise platform, will retry in 5 min

I've tried all the values for the Service config I can login just fine at https://www.somfysystems.com/en-us/tahoma-account

Is there any way to see more debug output to understand what may be going wrong?

yenoiwesa commented 1 year ago

Hey @stevehoek could you show me what service you listed in your platform configuration for the plugin? Seems like you are from the US so the default service value of ConnexoonRTS (for Australia) won't work for you. Try setting "service": "TaHomaUSA"

acoifman commented 1 year ago

thanks, worked for me when using service: Connexoon instead of service: ConnexoonRTS.