Bug description
I have the following situation in GLPI.
I import tickets by email using mailgate, for users who have registered with GLPI, when imported, they come as applicant normally. But when I have an email that I don't have registered, for example fulano@gmail.com, the ticket is imported but the applicant is discarded.
The problem was the plugin's behavior. The option "Use the applicant's group" was set to "First". When changing to no it returned to normal import.
Erro to import:
Config:
Normal import:
Config:
The configuration from what I understand is to use the first email of the requesting group.
But you shouldn't discard the email when it's an external email.
You can check.
Bug description I have the following situation in GLPI. I import tickets by email using mailgate, for users who have registered with GLPI, when imported, they come as applicant normally. But when I have an email that I don't have registered, for example fulano@gmail.com, the ticket is imported but the applicant is discarded.
The problem was the plugin's behavior. The option "Use the applicant's group" was set to "First". When changing to no it returned to normal import.
Erro to import:
Config:
Normal import:
Config:
The configuration from what I understand is to use the first email of the requesting group. But you shouldn't discard the email when it's an external email. You can check.