When a group is assigned to a ticket and a technician, he can change the group and remove the group when adding a new technician or even a vendor. I would like the ticket to have a group assigned and it would only be possible to change the group and not remove it, regardless of whether it has a technician or supplier assigned. This option would avoid multiple unowned tickets.
When a group is assigned to a ticket and a technician, he can change the group and remove the group when adding a new technician or even a vendor. I would like the ticket to have a group assigned and it would only be possible to change the group and not remove it, regardless of whether it has a technician or supplier assigned. This option would avoid multiple unowned tickets.
Version 10.0.11