Mashable support - Githubissues

Make sure you are using the latest version: run `youtube-dl --version` and ensure your version is 2016.11.08.1. If it's not read this FAQ entry and update. Issues with outdated version will be rejected.

[x] I've verified and I assure that I'm running youtube-dl 2016.11.08.1

Before submitting an issue make sure you have:

[x] At least skimmed through README and most notably FAQ and BUGS sections
[x] Searched the bugtracker for similar issues including closed ones

What is the purpose of your issue?

[x] Site support request (request for adding support for a new site)

The following sections concretize particular purposed issues, you can erase any section (the contents between triple ---) not applicable to your issue

If the purpose of this issue is a bug report, site support request or you are not completely sure provide the full verbose output as follows:

Add -v flag to your command line you run youtube-dl with, copy the whole output and insert it here. It should look similar to one below (replace it with your log inserted between triple ```):

youtube-dl -v http://mashable.com/2016/11/03/portable-projector-monitor-smartphone/#V23YOtG9ykqi
[debug] System config: []
[debug] User config: []
[debug] Command-line args: [u'-v', u'http://mashable.com/2016/11/03/portable-projector-monitor-smartphone/#V23YOtG9ykqi']
[debug] Encodings: locale UTF-8, fs UTF-8, out UTF-8, pref UTF-8
[debug] youtube-dl version 2016.11.08.1
[debug] Python version 2.7.12 - Linux-4.4.0-45-generic-x86_64-with-Ubuntu-16.04-xenial
[debug] exe versions: ffmpeg 2.8.8-0ubuntu0.16.04.1, ffprobe 2.8.8-0ubuntu0.16.04.1, rtmpdump 2.4
[debug] Proxy map: {}
[generic] #V23YOtG9ykqi: Requesting header
WARNING: Falling back on generic information extractor.
[generic] #V23YOtG9ykqi: Downloading webpage
[generic] #V23YOtG9ykqi: Extracting information
ERROR: Unsupported URL: http://mashable.com/2016/11/03/portable-projector-monitor-smartphone/#V23YOtG9ykqi
Traceback (most recent call last):
  File "/usr/local/lib/python2.7/dist-packages/youtube_dl/extractor/generic.py", line 1636, in _real_extract
    doc = compat_etree_fromstring(webpage.encode('utf-8'))
  File "/usr/local/lib/python2.7/dist-packages/youtube_dl/compat.py", line 2525, in compat_etree_fromstring
    doc = _XML(text, parser=etree.XMLParser(target=_TreeBuilder(element_factory=_element_factory)))
  File "/usr/local/lib/python2.7/dist-packages/youtube_dl/compat.py", line 2514, in _XML
    parser.feed(text)
  File "/usr/lib/python2.7/xml/etree/ElementTree.py", line 1653, in feed
    self._raiseerror(v)
  File "/usr/lib/python2.7/xml/etree/ElementTree.py", line 1517, in _raiseerror
    raise err
ParseError: not well-formed (invalid token): line 18, column 96
Traceback (most recent call last):
  File "/usr/local/lib/python2.7/dist-packages/youtube_dl/YoutubeDL.py", line 694, in extract_info
    ie_result = ie.extract(url)
  File "/usr/local/lib/python2.7/dist-packages/youtube_dl/extractor/common.py", line 357, in extract
    return self._real_extract(url)
  File "/usr/local/lib/python2.7/dist-packages/youtube_dl/extractor/generic.py", line 2433, in _real_extract
    raise UnsupportedError(url)
UnsupportedError: Unsupported URL: http://mashable.com/2016/11/03/portable-projector-monitor-smartphone/#V23YOtG9ykqi

If the purpose of this issue is a site support request please provide all kinds of example URLs support for which should be included (replace following example URLs by yours):

Single video: http://mashable.com/2016/05/10/amazon-smart-home-universe/?utm_cid=mash-prod-nav-sub-st
Single video: http://mashable.com/2016/11/03/portable-projector-monitor-smartphone/#V23YOtG9ykqi

ytdl-org / youtube-dl

Mashable support #11147

Make sure you are using the latest version: run `youtube-dl --version` and ensure your version is 2016.11.08.1. If it's not read this FAQ entry and update. Issues with outdated version will be rejected.

Before submitting an issue make sure you have:

What is the purpose of your issue?

The following sections concretize particular purposed issues, you can erase any section (the contents between triple ---) not applicable to your issue

If the purpose of this issue is a bug report, site support request or you are not completely sure provide the full verbose output as follows:

If the purpose of this issue is a site support request please provide all kinds of example URLs support for which should be included (replace following example URLs by yours):

ytdl-org / youtube-dl

Mashable support #11147

Make sure you are using the latest version: run youtube-dl --version and ensure your version is 2016.11.08.1. If it's not read this FAQ entry and update. Issues with outdated version will be rejected.

Before submitting an issue make sure you have:

What is the purpose of your issue?

The following sections concretize particular purposed issues, you can erase any section (the contents between triple ---) not applicable to your issue

If the purpose of this issue is a bug report, site support request or you are not completely sure provide the full verbose output as follows:

If the purpose of this issue is a site support request please provide all kinds of example URLs support for which should be included (replace following example URLs by yours):

Make sure you are using the latest version: run `youtube-dl --version` and ensure your version is 2016.11.08.1. If it's not read this FAQ entry and update. Issues with outdated version will be rejected.