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yuhui / launchext-youtube-playback

Extension for Adobe Experience Platform Data Collection Tags (Adobe Launch) to track YouTube video playback
GNU General Public License v3.0
2 stars 2 forks source link

Unable to track video when I use drag and drop functionality and skip video directly from start to 25% or 50% or 75% milestone #34

Open SaurabhAloola opened 6 months ago

SaurabhAloola commented 6 months ago

Describe the bug A clear and concise description of what the bug is.

To Reproduce Steps to reproduce the behavior:

  1. Go to 'site and drag video from start to 25%, 50% or 75% completion'
  2. Check if the video milestone is tracked or not.

Expected behavior A clear and concise description of what you expected to happen.

Screenshots If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

Smartphone (please complete the following information):

Additional context Add any other context about the problem here.

yuhui commented 6 months ago

@SaurabhAloola can you please provide the URL of a web page where I can replicate this problem?

SaurabhAloola commented 6 months ago

@yuhui Due to confidentiality, I can't share the URL with you. But I am having another issue with tracking.

I have followed the below guide to implement the tracking. Youtube link

However, the rules do not always trigger on the page. And it does occasionally fire on the page. When it triggers, everything works perfectly, and we get all of the desired rules with the appropriate evars and events.

We also checked with Dom Ready event with "Enable video playback tracking" action type. Issue still persists. Can you please guide us if we are missing something here.

yuhui commented 6 months ago

@SaurabhAloola thanks for the information. And thanks for the YouTube link, I was unaware that someone had created a tutorial for using my extension. Since you can't share your website, then troubleshooting will take a lot more time and communication from both of us. Please be patient, because I will need to find out as much information as possible about your problem.

  1. Can you provide the Githubissues.
  2. Githubissues is a development platform for aggregating issues.