[BUG]: videos do not start playing in kid's mode

cfiebig commented 3 months ago

Checklist

[X] I made sure that there are no existing issues - open or closed - which I could contribute my information to.
[X] I have read the FAQ and my problem isn't listed.
[X] I have taken the time to fill in all the required details. I understand that the bug report will be dismissed otherwise.
[X] This issue contains only one bug.

Affected version

22.74

Device Type

Smart TV/Box

Affected Android

Fire TV

Steps to reproduce the bug

Open the app
Select a video
Wait for the video to play (which does not happen)

Actual behavior

After installing v22.74 no video wants to play anymore. When I select a video, it seems to load but all I see is the screen as if I had paused it the second it wanted to start. But clicking on the play button does exactly nothing.

With v22.65 I sometimes got the 403 error, but after waiting for 5-10 seconds the video would continue. Now it's much worse.

Additional information

My device is a Amazon fire tv, older than the fire tv stick but with the most recent os updates.

This bug could be related to being logged in with a kid's account.

mamged commented 3 months ago

+1 on Android tablet

Crescendo-BLYAT commented 3 months ago

Same here on Mi Box 3....

cmilot6329 commented 3 months ago

Same issue but it's only happening under my kids account. If i switch to my own account videos load and play fine. So maybe it's profile related?

hlavicka commented 3 months ago

Same for me, my account is fine, kids accounts don't play videos.

grocal commented 3 months ago

I do confirm the situation - videos won't start on kid's (age related) account. No account or my account - no problem.

cfiebig commented 3 months ago

Many thanks to the commenters saying that they experienced this problem only with a kid's account. I was using a kid's account on that fire tv. After switching to a non-restricted account every video is playing again.

I'll edit that piece of information into the original bug report.

grocal commented 3 months ago

@cfiebig I'm not sure if you can edit issue's title, but adding info about kid's account there would be nice for anyone browsing issues on some lists seeing only titles.

cfiebig commented 3 months ago

@grocal I can edit the title as well and added it there too.

grocal commented 3 months ago

For me it's fixed in 22.77. Anyone else can confirm?

cmilot6329 commented 3 months ago

Seems to be working for my kids account again as well!

yuliskov / SmartTube