Enhancement: Support monospace text when editing

zammad / zammad

Zammad is a web based open source helpdesk/customer support system

https://zammad.org

GNU Affero General Public License v3.0

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Enhancement: Support monospace text when editing #1055

Open ghost opened 7 years ago

ghost commented 7 years ago

Infos:

Used Zammad version: 1.5.0-1493743993.627df92.jessie
Used Zammad installation source: deb
Operating system: Debian 8
Browser + version: Firefox 45.9.0esr-1 on Debian 8

Expected behavior:

With some magic shortcut, one can use a fixed-width, monospace, non-proportional, typewriter font. E.g. to transmit literal strings, such as user names - or to rejoice the customer with some beautiful ASCII art (a.k.a. unicode art).

Actual behavior:

I cannot find the function or shortcut. Only normal, underlined, bold, italic, and strikethrough styles are available.

ghost commented 7 years ago

Workaround: One can copy/paste monospace text from other sources.

fthommen commented 7 years ago

Re Workaround: Doesn't work when copying from text editor (gedit) or Terminal on Linux. Text is always pasted as regular text, not monospaced.

ghost commented 7 years ago

True. It does work from the browser, e.g. if copying

this text here

Or from Libreoffice. Just use Libreoffice as code editor :~)

fthommen commented 6 years ago

Any plans if or when this editor enhancement will be implemented? It doesn't seem so, but it is a major issue for us to properly format tickets which (should) contain terminal output or programming code (i.e. almost all our ticket :-)

ghost commented 6 years ago

You'd think that Ruby on Rails has at least a simple editor with some buttons like bold, italic, underline and code/quote. I just saw there's TinyMCE for RoR.

pvanek commented 5 years ago

this is actually quite showstopper for us. As a workaround - isn't it possible to switch all texts (issues and commenst) to a pre/tt text by a configured CSS for example?

pobradovic08 commented 4 years ago

Like @pvanek said, this is a big drawback especially when sending responses that should be preformatted (text based tables, outputs from terminal UIs, etc.)

MrGeneration commented 4 years ago

I'll be locking this issue to redcuse the noise on this repository. Please don't get me wrong, there has been no further input that brings this forward.

This is an enhancement that we'll address eventually (note that this indirectly is covered by https://github.com/zammad/zammad/issues/330 ).

We currently have no ETA for both topics. As soon as something moves here, we'll update the issue.