Placeholder for Signature in triggered emails - Githubissues

zammad / zammad

Zammad is a web based open source helpdesk/customer support system

https://zammad.org

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Placeholder for Signature in triggered emails #1608

Open jag82 opened 7 years ago

jag82 commented 7 years ago

Infos:

Used Zammad version: 2.0.x
Used Zammad installation source: Website
Operating system: Mac OS X
Browser + version: Chrome Version 61.0.3163.100 (Official Build) (64-bit)

Expected behavior:

In the Zammad UI, under Triggers > Execute changes on objects > Email, it is possible to include the placeholders (e.g. #{ticket.title}) in email templates. However, these emails do not include signatures defined for the group. I expect it to be possible to use #{group.signature} to show the Signature defined for the Group.

Actual behavior:

No signature is appended.

Steps to reproduce the behavior:

See expected behavior

thorsteneckel commented 7 years ago

Same here: Please use the issue template. As described in the issue template we have to close issues that don't fulfill this requirement. You can update your initial post and we'll reopen the issue. Thanks for your understanding.