Notes not available in variables (signature) during ticket creation

[MrGeneration]

Infos:

• Used Zammad version: 2.9
• Installation method (source, package, ..): any
• Operating system: any
• Database + version: any
• Elasticsearch version: any
• Browser + version: any
• Support-ID: #1040957

Expected behavior:

When adding any variable note to a signature, Zammad will display the variables content (or rather the variable is set) at any moment you could get it's value. E.g. when answering to tickets or creating new ones.

Actual behavior:

When creating new tickets, only #{user.organization.note} is available during the creation process. The following variables are not:

#{ticket.group.note}
#{ticket.created_by.note}
#{ticket.customer.note}
#{ticket.organization.note}
#{ticket.owner.note}

Steps to reproduce the behavior:

• Create a signature for any group of your choice and add the following content:

  #{ticket.group.note}
  #{ticket.created_by.note}
  #{ticket.customer.note}
  #{ticket.organization.note}
  #{ticket.owner.note}
  #{user.organization.note}

• Create a new ticket, set a customer, select your group and click on "send E-Mail"
• Zammad will now insert the groups signature, you'll be facing - except for the last variable.

Yes I'm sure this is a bug and no feature request or a general question.

[dominikklein]

Maybe similar problem: https://github.com/zammad/zammad/issues/4448