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zammad / zammad

Zammad is a web based open source helpdesk/customer support system
https://zammad.org
GNU Affero General Public License v3.0
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Create E-Mail Account fails #925

Closed Fosphatic closed 7 years ago

Fosphatic commented 7 years ago

Infos:

Expected behavior:

Test Mail verification success

Actual behavior:

Can't create E-Mail account because e-mail verification fails. Fresh Debian and Zammad installation. When i create an E-Mail account in backend Channels->E-Mail->New and fill the right data in it fails testing the email. Error message is can't find verification e-mail. I guess it is a problem that zammad tries to send to: emailtrytest@znuny.com that is what i see in the postfix log under /var/log/mail.log

Steps to reproduce the behavior:

Fresh Debian install and Zammad creating e-mail adress in Backend fails.

martini commented 7 years ago

@Fosphatic that's correct. After IMAP/POP3 & SMTP/Sendmail/Postfix is working Zammad check if sending email to extern would also work. For this a try test is done.

The question is, why is this not working in your environment. You only have internal email addresses?

Fosphatic commented 7 years ago

There is no problem this ticket can be closed. The problem was from a domain fowarding nature. Sorry for bothering you.