Video call, browser not supported

zen-browser / desktop

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https://zen-browser.app

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Video call, browser not supported #1420

Closed egayghost closed 1 week ago

egayghost commented 1 month ago

Captchas

[X] I have read the instructions.
[X] I have searched existing issues and avoided creating duplicates.
[X] I am not filing an enhancement request.

What happened?

Messenger.com or possibly others as well does not suport video call.

Reproducible?

[ ] I have checked that this issue cannot be reproduced on Mozilla Firefox.

Version

1.0.0-a.39 (2024-09-09)

What platform are you seeing the problem on?

Linux

Relevant log output

No response

linear[bot] commented 1 month ago

ZEN-1525 Video call, browser not supported

NOCanoa commented 1 month ago

u know it wold help if u specified what app it is, and if it works in ff?

egayghost commented 1 month ago

u know it wold help if u specified what app it is, and if it works in ff?

It's messenger.com, tried others as well, seems like video calling is not supported atm.

NOCanoa commented 1 month ago

Did it work on ff vanila?

egayghost commented 1 month ago

Did it work on ff vanila?

I'm kinda lost, what do you mean ff vanilla? 😅

NOCanoa commented 1 month ago

Normal Firefox Official from Mozilla

egayghost commented 1 month ago

Normal Firefox Official from Mozilla

I just checked and damn it does not as well :// base issue then...

egayghost commented 1 month ago

Did some reading and this should help out

https://bugzilla.mozilla.org/show_bug.cgi?id=1896361

seems like it's going on for quite some time already

lessload commented 1 month ago

seem like it about gpu driver or drm or etc...

egayghost commented 1 month ago

seem like it about gpu driver or drm or etc...

Nah, check the link I sent

LifeAO commented 1 month ago

It's been unsupported since Facebook/Meta launched end-to-end encryption many months ago to many regions over time. @egayghost 's linked bug report is pretty much under Meta or maybe Mozilla's control.

Nothing much we can do, but wait for changes.

Zimon-Kuhs commented 1 month ago

Hello, just wanted to chip in and say that it doesn't seem to work when joining a video call using Teams (web version) either. Since it's at work I'm noticing this I can't share any solid details, but the page crashes when I press join. The preview, where you set mic on/off, camera on/off et.c. is fine, it's when proceeding to joining it crashes.

I understand it's not on Zen's end but rather Mozillas, but in case you need more fuel to the fire here's some. :wink:

JTCorrin commented 1 month ago

Just here to reiterate that video calls (for me via Teams) do not work very well.

clutterskull commented 4 weeks ago

Same issue with Teams, choppy video in, my video out is frozen or absent, audio is hitchy. I also would like to add that attempting a voice call from the Google Fi web interface crashes Zen. Both work ok in FF Dev Edition. Linux / Plasma

LifeAO commented 4 weeks ago

@Zimon-Kuhs , @JTCorrin , @clutterskull

This bug report is about Meta/Facebook Messenger's unsupported video and voice call features on Firefox and Zen. Not a bug, but a problem within the Msgr itself.

The issues you all seem to be having is similar to crash reports that is often found on this Discord bug report ( #394 ) with other users reporting other platforms crashing involving video/voice calls. There are another similar active bug reports too, but is just Discord crashes. I recommend tuning in from there.

LeMoonStar commented 1 week ago

Sadly we don't seem to be able to do anything about this issue. Facebook doesn't support either Zen nor Firefox (see comments above).