zen-browser / desktop

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Application error (0xc0000142) when starting optimized version of Zen Browser on Windows 10 Pro x64 #2317

Closed quietpulse closed 2 hours ago

quietpulse commented 2 hours ago

Captchas

What happened?

I encountered an error (0xc0000142) when trying to start the optimized version (both portable and installer) of the Zen Browser on my Windows 10 Pro x64 system. However, the generic version works without issues. Error Message: The application was unable to start correctly (0xc0000142). Click OK

System Specifications:

- OS: Windows 10 Pro 22H2 x64
- OS Build: 19045.5011
- CPU: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
- RAM: 8 GB
- Laptop: Dell Inspiron N4010

Screenshot (2)

Logs found on Event Viewer: EventLogs.txt

Reproducible?

Version

1.0.1-a.12

What platform are you seeing the problem on?

Windows

Relevant log output

Error   23-10-2024 12.21.45 PM  Application Error   1005    Application Crashing Events
Log Name:      Application
Source:        Application Error
Date:          23-10-2024 12.21.45 PM
Event ID:      1005
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-2AG1AM9
Description:
Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Zen Browser because of this error.

Program: Zen Browser
File: 

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="49152">1005</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-10-23T06:51:45.9839021Z" />
    <EventRecordID>4454</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-2AG1AM9</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>Zen Browser</Data>
    <Data>00000000</Data>
    <Data>0</Data>
  </EventData>
</Event>

Error   23-10-2024 12.21.45 PM  Application Error   1000    Application Crashing Events
Log Name:      Application
Source:        Application Error
Date:          23-10-2024 12.21.45 PM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-2AG1AM9
Description:
Faulting application name: private_browsing.exe, version: 131.0.3.3, time stamp: 0x6714271c
Faulting module name: private_browsing.exe, version: 131.0.3.3, time stamp: 0x6714271c
Exception code: 0xc000001d
Fault offset: 0x00000000000014f2
Faulting process ID: 0x26a0
Faulting application start time: 0x01db2518069f9730
Faulting application path: C:\Program Files\Zen Browser\private_browsing.exe
Faulting module path: C:\Program Files\Zen Browser\private_browsing.exe
Report ID: 020539c6-0b63-4eaa-bdf4-cd03d668022c
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-10-23T06:51:45.9779015Z" />
    <EventRecordID>4453</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-2AG1AM9</Computer>
    <Security />
  </System>
  <EventData>
    <Data>private_browsing.exe</Data>
    <Data>131.0.3.3</Data>
    <Data>6714271c</Data>
    <Data>private_browsing.exe</Data>
    <Data>131.0.3.3</Data>
    <Data>6714271c</Data>
    <Data>c000001d</Data>
    <Data>00000000000014f2</Data>
    <Data>26a0</Data>
    <Data>01db2518069f9730</Data>
    <Data>C:\Program Files\Zen Browser\private_browsing.exe</Data>
    <Data>C:\Program Files\Zen Browser\private_browsing.exe</Data>
    <Data>020539c6-0b63-4eaa-bdf4-cd03d668022c</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
dosubot[bot] commented 2 hours ago

Hey @quietpulse! I'm here to help you with any bugs, questions, or contributions. Let's work together to resolve your issue.

The error code 0xc0000142 you're encountering with the optimized version of Zen Browser is likely due to CPU compatibility issues. Your Intel Core i3 CPU M 370 does not meet the specific CPU requirements for running the optimized version of Zen Browser. The optimized version is designed for more recent CPU architectures, such as Intel's Haswell and newer generations [1].

Similar issues have been reported, and the suggested solution is to use the generic version of Zen Browser, which you mentioned works without issues. The generic version is not optimized for specific CPU architectures and should be compatible with a wider range of systems [2][3][4].

To continue talking to Dosu, mention @dosu.