Black splash screen suddenly

[kiran-4444]

Captchas

• [X] I have read the instructions.
• [X] I have searched existing issues and avoided creating duplicates.
• [X] I am not filing an enhancement request.

What happened?

PS: I'm enjoying this Zen browser and coming from Arc, this browser enabled me to sync between all my devices. But suddenly I'm getting this black splash screen. I even tried reinstalling but no luck.

Reproducible?

• [X] I have checked that this issue cannot be reproduced on Mozilla Firefox.

Version

1.0.0

What platform are you seeing the problem on?

macOS - aarch64

Relevant log output

No response

[dosubot[bot]]

Hello @kiran-4444! I'm here to assist you with any bugs, questions, or contributions you have. Let's tackle this issue together!

I couldn't find specific information about the black splash screen issue in the Zen Browser documentation or codebase. However, there are some similar closed issues that might be helpful:

1. Zen broken macOS aarch64 Version 1 a.34: The suggested solution is to run the command xattr -c '/Applications/Zen Browser.app/' and then open Zen from the applications folder.

2. Zen Browser Image is damaged and can't be opened [MacBook Air M2]: The solution involves bypassing Gatekeeper, as detailed in the installation guide.

3. "Zen Browser" is damaged and can't be opened: This issue refers to another issue for a solution.

These might not directly address the black splash screen, but they could be related to permissions or security settings that might affect the browser's startup. You might want to try these solutions to see if they resolve your issue.

To continue talking to Dosu, mention @dosu.

[salamijason]

Hi do you still get this issue on the latest version? (a.18 as of this comment)

[kiran-4444]

Yes, I just downloaded it and still no improvement.

[salamijason]

Looks like you'll need a new profile fix. Please follow the instructions on this page and let me know if that resolves the issue.