Issue with Playing Crunchyroll Videos

Hina60 commented 3 days ago

Captchas

[X] I have read the instructions.
[X] I have searched existing issues and avoided creating duplicates.
[X] I am not filing an enhancement request.

What happened?

I'm having an issue while using Zen where videos from Crunchyroll won't play. I get a message that says "Oops! Something went wrong" on a black screen. this issue does not occur when using the Firefox browser, the videos play without any problems. I have already tried clearing the cache, but the problem persists. I would appreciate it if you could look into this issue.

thank you.

Reproducible?

[ ] I have checked that this issue cannot be reproduced on Mozilla Firefox.

Version

1.0.1

What platform are you seeing the problem on?

Windows

Relevant log output

No response

dosubot[bot] commented 3 days ago

I found related issues that might be helpful:

https://github.com/zen-browser/desktop/discussions/1831
https://github.com/zen-browser/desktop/issues/1527
https://github.com/zen-browser/desktop/issues/528 The suggested solution for this issue was to check if DRM is enabled in the settings and test it using Bitmovin's website to ensure it is working. This was identified as a common DRM issue related to the error code reported.

To continue talking to Dosu, mention @dosu.

Lenni-builder commented 3 days ago

There were a bunch of issues highlighting the same issue before, why not just do a proper search first?

Zen doesn't support Widevine DRM: https://docs.zen-browser.app/faq#why-cant-zen-browser-play-drm-protected-content

zen-browser / desktop