Open alox92 opened 1 day ago
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The error you're encountering, "DRM_LICENSE_REQUEST_ERROR," typically relates to issues with Digital Rights Management (DRM) when trying to play protected content. Here are a few steps you can try to resolve this:
Update Zen Browser: Ensure that you are using the latest version of the Zen browser, as updates often include fixes for DRM-related issues.
Check DRM Settings: Go to the Zen browser settings and ensure that DRM content is enabled. This is often found under the "Privacy & Security" section.
Clear Cache and Cookies: Sometimes, clearing the browser cache and cookies can resolve playback issues. You can do this from the browser settings under "Privacy & Security."
Disable Extensions: Some browser extensions can interfere with DRM content. Try disabling all extensions and see if the issue persists.
Check Widevine CDM: Ensure that the Widevine Content Decryption Module (CDM) is up to date. This can usually be found in the browser's plugin or components section.
Network and Firewall Settings: Ensure that your network or firewall settings are not blocking the DRM license server. You might need to whitelist the Disney+ domain.
Contact Disney+ Support: If the issue persists, it might be helpful to contact Disney+ support for further assistance, as they can provide more specific guidance related to their service.
If none of these steps resolve the issue, consider trying a different browser to see if the problem is specific to Zen.
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yes i have already done that its specific to zen
Zen doesn't have a DRM license, you can't watch DRM content with Zen unfortunately (unless you are on linux i think). You can download Netflix and Disney+ apps from the windows store and watch through there.
What ?? why ?? firefox has it no ? they can't use it with firefox thing ?
No it does not work that way. The developer is working on it but you have to be an official company, pay $5000 and even then you might not get it.
Also, please actually check to see if your issue has already been reported before reporting it, because there were already issues created about that.
This is addressed in the FAQ: https://docs.zen-browser.app/faq#why-cant-zen-browser-play-drm-protected-content
Captchas
What happened?
hi , i have done everything i could , delete modify reinstall profile software etc,
`21:10:56.278 CorePlayer[1]:DRMController:LicenseLoader license authentication error; status 400 undefined https://disney.playback.edge.bamgrid.com/widevine/v1/obtain-license vendor.b29e8cc17395ff74cffc.js:2:2719745 e]</i[e https://prod-static.disney-plus.net/eu-west-1/disneyPlus/mainapp/build/disneyPlus/mainapp/client/vendor.b29e8cc17395ff74cffc.js:2 error https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 y https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 21:10:56.278 CorePlayer[1]:AssetPlayerController Error happened on asset player primaryAssetPlayer Error: undefined ae https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 y https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 Caused by: "DRM_LICENSE_REQUEST_ERROR" vendor.b29e8cc17395ff74cffc.js:2:2719745 e]</i[e https://prod-static.disney-plus.net/eu-west-1/disneyPlus/mainapp/build/disneyPlus/mainapp/client/vendor.b29e8cc17395ff74cffc.js:2 error https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 value https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 emit https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 y https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 21:10:56.283 PlaybackSession Fatal PlaybackSessionStateChange error...client should release PlaybackSession Error: undefined ae https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 y https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 Caused by: "DRM_LICENSE_REQUEST_ERROR" vendor.b29e8cc17395ff74cffc.js:2:2719745 e]</i[e https://prod-static.disney-plus.net/eu-west-1/disneyPlus/mainapp/build/disneyPlus/mainapp/client/vendor.b29e8cc17395ff74cffc.js:2 error https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 OP https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 emit https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 i https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 (ERROR): [ErrorEpic] Fatal Error Object { playhead: NaN, cause: "error", errorDetail: "Playback: core error", errorSource: {…} } ​ cause: "error" ​ errorDetail: "Playback: core error" ​ errorSource: Object { message: "Playback: core error", category: "playback", fatal: true, … } ​​ category: "playback" ​​ data: Error: undefined ​​​ cause: "DRM_LICENSE_REQUEST_ERROR" ​​​ code: 5312 ​​​ columnNumber: 206135 ​​​ error: undefined ​​​ fatal: true ​​​ fileName: "https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js" ​​​ json: '{"errors":[{"code":"platform-verification-failed","description":"Platform verification status incompatible with security level"}]}' ​​​ lineNumber: 2 ​​​ message: undefined ​​​ playerId: undefined ​​​ stack: "ae@https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2:206135\ny@https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2:437359\n" ​​​ trace: "HTTP 400 platform-verification-failed" ​​​ type: undefined ​​​