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Netflix , disney error playing videos #3317

Open alox92 opened 1 day ago

alox92 commented 1 day ago

Captchas

What happened?

hi , i have done everything i could , delete modify reinstall profile software etc,

image

`21:10:56.278 CorePlayer[1]:DRMController:LicenseLoader license authentication error; status 400 undefined https://disney.playback.edge.bamgrid.com/widevine/v1/obtain-license vendor.b29e8cc17395ff74cffc.js:2:2719745 e]</i[e https://prod-static.disney-plus.net/eu-west-1/disneyPlus/mainapp/build/disneyPlus/mainapp/client/vendor.b29e8cc17395ff74cffc.js:2 error https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 y https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 21:10:56.278 CorePlayer[1]:AssetPlayerController Error happened on asset player primaryAssetPlayer Error: undefined ae https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 y https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 Caused by: "DRM_LICENSE_REQUEST_ERROR" vendor.b29e8cc17395ff74cffc.js:2:2719745 e]</i[e https://prod-static.disney-plus.net/eu-west-1/disneyPlus/mainapp/build/disneyPlus/mainapp/client/vendor.b29e8cc17395ff74cffc.js:2 error https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 value https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 emit https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 y https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 21:10:56.283 PlaybackSession Fatal PlaybackSessionStateChange error...client should release PlaybackSession Error: undefined ae https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 y https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 Caused by: "DRM_LICENSE_REQUEST_ERROR" vendor.b29e8cc17395ff74cffc.js:2:2719745 e]</i[e https://prod-static.disney-plus.net/eu-west-1/disneyPlus/mainapp/build/disneyPlus/mainapp/client/vendor.b29e8cc17395ff74cffc.js:2 error https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 OP https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 emit https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 i https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 (ERROR): [ErrorEpic] Fatal Error Object { playhead: NaN, cause: "error", errorDetail: "Playback: core error", errorSource: {…} } ​ cause: "error" ​ errorDetail: "Playback: core error" ​ errorSource: Object { message: "Playback: core error", category: "playback", fatal: true, … } ​​ category: "playback" ​​ data: Error: undefined ​​​ cause: "DRM_LICENSE_REQUEST_ERROR" ​​​ code: 5312 ​​​ columnNumber: 206135 ​​​ error: undefined ​​​ fatal: true ​​​ fileName: "https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js" ​​​ json: '{"errors":[{"code":"platform-verification-failed","description":"Platform verification status incompatible with security level"}]}' ​​​ lineNumber: 2 ​​​ message: undefined ​​​ playerId: undefined ​​​ stack: "ae@https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2:206135\ny@https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2:437359\n" ​​​ trace: "HTTP 400 platform-verification-failed" ​​​ type: undefined ​​​

: Object { stack: "", … } ​​​​ constructor: class ae { constructor(e) } ​​​​​ length: 1 ​​​​​ name: "ae" ​​​​​ prototype: Object { stack: "", … } ​​​​​ : function Error() ​​​​ stack: "" ​​​​ : Error.prototype { stack: "", … } ​​​​​ constructor: function Error() ​​​​​ message: "" ​​​​​ name: "Error" ​​​​​ stack: "" ​​​​​ toString: function toString() ​​​​​ : function stack() ​​​​​ : function stack() ​​​​​ : Object { … } ​​ fatal: true ​​ message: "Playback: core error" ​​ name: "Error" ​​ : Object { … } ​​​ __defineGetter__: function __defineGetter__() ​​​ __defineSetter__: function __defineSetter__() ​​​ __lookupGetter__: function __lookupGetter__() ​​​ __lookupSetter__: function __lookupSetter__() ​​​ __proto__: ​​​ constructor: function Object() ​​​ hasOwnProperty: function hasOwnProperty() ​​​ isPrototypeOf: function isPrototypeOf() ​​​ propertyIsEnumerable: function propertyIsEnumerable() ​​​ toLocaleString: function toLocaleString() ​​​ toString: function toString() ​​​ valueOf: function valueOf() ​​​ : function __proto__() ​​​ : function __proto__() ​ playhead: NaN ​ : Object { … `}`` please help me to fix that shit thats insane , its only on zen , so im NOT ZEN YA ZEBI ### Reproducible? - [X] I have checked that this issue cannot be reproduced on Mozilla Firefox. ### Version 1.0.1-a.22 ### What platform are you seeing the problem on? macOS - aarch64 ### Relevant log output ```shell 21:10:56.278 CorePlayer[1]:DRMController:LicenseLoader license authentication error; status 400 undefined https://disney.playback.edge.bamgrid.com/widevine/v1/obtain-license vendor.b29e8cc17395ff74cffc.js:2:2719745 e]: Object { stack: "", … } ​​​​ constructor: class ae { constructor(e) } ​​​​​ length: 1 ​​​​​ name: "ae" ​​​​​ prototype: Object { stack: "", … } ​​​​​ : function Error() ​​​​ stack: "" ​​​​ : Error.prototype { stack: "", … } ​​​​​ constructor: function Error() ​​​​​ message: "" ​​​​​ name: "Error" ​​​​​ stack: "" ​​​​​ toString: function toString() ​​​​​ : function stack() ​​​​​ : function stack() ​​​​​ : Object { … } ​​ fatal: true ​​ message: "Playback: core error" ​​ name: "Error" ​​ : Object { … } ​​​ __defineGetter__: function __defineGetter__() ​​​ __defineSetter__: function __defineSetter__() ​​​ __lookupGetter__: function __lookupGetter__() ​​​ __lookupSetter__: function __lookupSetter__() ​​​ __proto__: ​​​ constructor: function Object() ​​​ hasOwnProperty: function hasOwnProperty() ​​​ isPrototypeOf: function isPrototypeOf() ​​​ propertyIsEnumerable: function propertyIsEnumerable() ​​​ toLocaleString: function toLocaleString() ​​​ toString: function toString() ​​​ valueOf: function valueOf() ​​​ : function __proto__() ​​​ : function __proto__() ​ playhead: NaN ​ : Object { … } Application Basics ------------------ Name: Zen Version: 1.0.1-a.22 Build ID: 20241128110837 Distribution ID: Update Channel: alpha User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:132.0) Gecko/20100101 Firefox/132.0 OS: Darwin 24.1.0 Darwin Kernel Version 24.1.0: Thu Oct 10 21:02:26 PDT 2024; root:xnu-11215.41.3~2/RELEASE_ARM64_T8122 Rosetta Translated: false Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 21 Enterprise Policies: Inactive Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Memory Size (RAM): 8.0 GB Disk Space Available: 161 GB Zen Browser Features -------------------- Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org Name: Web Compatibility Interventions Version: 133.2.0 ID: webcompat@mozilla.org Name: WebCompat Reporter Version: 2.1.0 ID: webcompat-reporter@mozilla.org Remote Features --------------- Remote Processes ---------------- Type: Isolated Web Content Count: 12 Type: RDD Count: 1 Type: Preallocated Count: 3 Type: Socket Count: 1 Type: Privileged About Count: 1 Type: Extension Count: 1 Type: Utility JavaScript Oracle Count: 1 Type: Utility AppleMedia Count: 1 Add-ons ------- Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com Name: Dark Type: theme Version: 1.3.2 Enabled: true ID: firefox-compact-dark@mozilla.org Name: Light Type: theme Version: 1.3 Enabled: false ID: firefox-compact-light@mozilla.org Name: System theme — auto Type: theme Version: 1.4.1 Enabled: false ID: default-theme@mozilla.org Legacy User Stylesheets ----------------------- Active: true Stylesheets: No stylesheets found Graphics -------- Features Window Device Pixel Ratios: 2 Compositing: WebRender Font Visibility Debug Info: macOS Platform Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: outOfProcess: false inProcess: true CGL WebGL 1 Driver Renderer: Apple -- Apple M3 WebGL 1 Driver Version: 4.1 Metal - 89.3 WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_NV_texture_barrier WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_depth_clamp EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex WebGL 2 Driver WSI Info: outOfProcess: false inProcess: true CGL WebGL 2 Driver Renderer: Apple -- Apple M3 WebGL 2 Driver Version: 4.1 Metal - 89.3 WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_NV_texture_barrier WebGL 2 Extensions: EXT_color_buffer_float EXT_depth_clamp EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex Target Frame Rate: 120 WebGPU Default Adapter: { "navigator.gpu": null } WebGPU Fallback Adapter: { "navigator.gpu": null } GPU #1 Active: Yes Vendor ID: 0x106b RAM: 0 Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: 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Display0: 3024x1964@0Hz scales:2.000000|2.000000 DisplayCount: 1 Font Visibility Debug Info: macOS Platform Decision Log HW_COMPOSITING: default: available, OPENGL_COMPOSITING: default: available, GPU_PROCESS: default: available, runtime: blocked, GPU process does not work on Mac, Blocklisted; failure code FEATURE_FAILURE_MAC_GPU_PROC WEBRENDER: default: available, WEBRENDER_COMPOSITOR: default: available, WEBRENDER_PARTIAL: default: disabled, User disabled via pref, Blocklisted; failure code FEATURE_FAILURE_DISABLED WEBRENDER_SHADER_CACHE: default: disabled, Disabled by default, Blocklisted; failure code FEATURE_FAILURE_DISABLED WEBRENDER_OPTIMIZED_SHADERS: default: available, WEBRENDER_ANGLE: default: available, env: unavailable, OS not supported, Blocklisted; failure code FEATURE_FAILURE_OS_NOT_SUPPORTED WEBRENDER_DCOMP_PRESENT: default: available, user: disabled, User disabled via pref, Blocklisted; failure code FEATURE_FAILURE_DCOMP_PREF_DISABLED env: unavailable, Requires GPU process, Blocklisted; failure code FEATURE_FAILURE_NO_GPU_PROCESS runtime: unavailable, Requires ANGLE, Blocklisted; failure code FEATURE_FAILURE_DCOMP_NOT_ANGLE WEBRENDER_SCISSORED_CACHE_CLEARS: default: available, WEBGPU: default: available, runtime: blocked, WebGPU cannot be enabled in release or beta, Blocklisted; failure code WEBGPU_DISABLE_RELEASE_OR_BETA VP8_HW_DECODE: default: available, VP9_HW_DECODE: default: available, BACKDROP_FILTER: default: available, CANVAS_RENDERER_THREAD: default: available, ACCELERATED_CANVAS2D: default: available, REMOTE_CANVAS: default: disabled, Disabled via pref, Blocklisted; failure code FEATURE_FAILURE_DISABLED env: unavailable-no-gpu-process, Disabled without GPU process, Blocklisted; failure code FEATURE_REMOTE_CANVAS_NO_GPU_PROCESS runtime: blocked, Platform not supported, Blocklisted; failure code FEATURE_REMOTE_CANVAS_NOT_WINDOWS Media ----- Audio Backend: audiounit-rust Max Channels: 2 Preferred Sample Rate: 48000 Codec Support Information: Codec Name: Software Decoding, Hardware Decoding H264: Supported, Supported VP9: Supported, Supported VP8: Supported, Unsupported AV1: Supported, Supported HEVC: Unsupported, Unsupported AAC: Supported, Unsupported MP3: Supported, Unsupported Opus: Supported, Unsupported Vorbis: Supported, Unsupported FLAC: Supported, Unsupported Wave: Supported, Unsupported Output Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Haut-parleurs MacBook Pro: builtin-internal-mic|spk, Apple Inc., Enabled, All, default: F32LE, support: S16LE S16BE F32LE F32BE, 2, default: 48000, support: 44100 - 96000, 775 - 4856 Input Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Microphone MacBook Pro: builtin-internal-mic|spk, Apple Inc., Enabled, All, default: F32LE, support: S16LE S16BE F32LE F32BE, 1, default: 48000, support: 44100 - 96000, 1454 - 5535 Enumerate database Content Decryption Modules Information Key System Name: Video Robustness, Audio Robustness, Capabilities, Clear Lead, HDCP 2.2 Compatible org.w3.clearkey: {"persistent":"Optional","distinctive":"NotAllowed","sessionType":"[Temporary]","codec":{"decodingAndDecrypting":[],"decryptingOnly":["h264(all)","aac(all)","flac(all)","opus(all)","vp9(all)","av1(all)","vorbis(all)","vp8(all)"]}}, No, No com.widevine.alpha: SW_SECURE_CRYPTO,SW_SECURE_DECODE, SW_SECURE_CRYPTO, {"persistent":"Optional","distinctive":"NotAllowed","sessionType":"[Temporary]","codec":{"decodingAndDecrypting":["h264(all)","vp9(all)","av1(all)","vp8(all)"],"decryptingOnly":["aac(all)","flac(all)","opus(all)","vorbis(all)"]}}, Yes, No Environment Variables --------------------- MOZ_APP_SILENT_START: XRE_PROFILE_LOCAL_PATH: XRE_START_OFFLINE: XRE_RESTARTED_BY_PROFILE_MANAGER: XRE_PROFILE_PATH: MOZ_APP_RESTART: 1 XRE_BINARY_PATH: MOZ_LAUNCHED_CHILD: Experimental Features --------------------- Sidebar (sidebar.revamp): false Vertical tabs (sidebar.verticalTabs): false AI chatbot (browser.ml.chat.enabled): false Picture-in-Picture: auto-open on tab switch (media.videocontrols.picture-in-picture.enable-when-switching-tabs.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false Media: JPEG XL (image.jxl.enabled): true CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): true Web API: WebGPU (dom.webgpu.enabled): false Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Remote Settings --------------- Status: OK Not working Status: 2024-11-30T21:05:27.000Z Status: "1733000229203" Status: Status Date Infos successSat Nov 30 2024 21:57:09 GMT+0100 (Central European Standard Time){}successSat Nov 30 2024 15:57:09 GMT+0100 (Central European Standard Time){} Date: success Infos: Sat Nov 30 2024 21:57:09 GMT+0100 (Central European Standard Time) {} success Sat Nov 30 2024 15:57:09 GMT+0100 (Central European Standard Time) {} Status: success Date: Sat Nov 30 2024 21:57:09 GMT+0100 (Central European Standard Time) Infos: {} Status: success Date: Sat Nov 30 2024 15:57:09 GMT+0100 (Central European Standard Time) Infos: {} Remote Experiments ------------------ Important Modified Preferences ------------------------------ browser.contentblocking.category: standard browser.search.region: FR browser.sessionstore.upgradeBackup.latestBuildID: 20241128110837 browser.startup.homepage_override.buildID: 20241128110837 browser.startup.homepage_override.mstone: 132.0.1 browser.urlbar.placeholderName: Google browser.urlbar.placeholderName.private: Google browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: history doh-rollout.doneFirstRun: true doh-rollout.home-region: FR dom.forms.autocomplete.formautofill: true dom.security.https_only_mode_ever_enabled: true extensions.formautofill.creditCards.reauth.optout: MDIEEPgAAAAAAAAAAAAAAAAAAAEwFAYIKoZIhvcNAwcECDKwBgNsLjIcBAhKYer6pTFkqQ== extensions.lastAppVersion: 1.0.1-a.22 general.useragent.extra.firefox: true media.gmp-gmpopenh264.abi: aarch64-gcc3 media.gmp-gmpopenh264.hashValue: 391efb184373d533713a9e99a9e63c3bbaf614e8d8bdfdd84d4d5e53b9a737e75032187309dd00e58b58bb1033ab68d199f994744f6add57dd08f5fb media.gmp-gmpopenh264.lastDownload: 1732999125 media.gmp-gmpopenh264.lastInstallStart: 1732999124 media.gmp-gmpopenh264.lastUpdate: 1732999125 media.gmp-gmpopenh264.version: 2.3.2 media.gmp-manager.buildID: 20241128110837 media.gmp-manager.lastCheck: 1733001054 media.gmp-manager.lastEmptyCheck: 1732999155 media.gmp-widevinecdm.abi: aarch64-gcc3 media.gmp-widevinecdm.hashValue: b960132db31c5ca04f678992a970d415deae3dc8f90b37c61d2d4b67e7a41588f69c08c59476f0a92c765f0d18733bc90ee0786eece936122007a51e media.gmp-widevinecdm.lastDownload: 1733001054 media.gmp-widevinecdm.lastInstallStart: 1733001054 media.gmp-widevinecdm.lastUpdate: 1733001054 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Size (KiB): 32 Size (%): 1.7 Efficiency (%): 0.2 Sequentiality (%): 100 Entity: zen_workspaces_changes Count: - Size (KiB): 32 Size (%): 1.7 Efficiency (%): 0.2 Sequentiality (%): 100 Entity: sqlite_autoindex_zen_workspaces_changes_1 Count: - Size (KiB): 32 Size (%): 1.7 Efficiency (%): 0.2 Sequentiality (%): 100 Entity: idx_zen_workspaces_changes_uuid Count: - Size (KiB): 32 Size (%): 1.7 Efficiency (%): 0.2 Sequentiality (%): 100 Entity: sqlite_stat1 Count: - Size (KiB): 32 Size (%): 1.7 Efficiency (%): 3.9 Sequentiality (%): 100 Accessibility ------------- Activated: true Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.35 Version in use: 4.35 NSS Expected minimum version: 3.105 Beta Version in use: 3.105 Beta NSSSMIME Expected minimum version: 3.105 Beta Version in use: 3.105 Beta NSSSSL Expected minimum version: 3.105 Beta Version in use: 3.105 Beta NSSUTIL Expected minimum version: 3.105 Beta Version in use: 3.105 Beta Sandbox ------- Content Process Sandbox Level: 3 Effective Content Process Sandbox Level: 3 Startup Cache ------------- Disk Cache Path: /Users/alox/Library/Caches/zen/Profiles/ki5inx3a.Default (alpha)/startupCache/startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: true Internationalization & Localization ----------------------------------- Application Settings Requested Locales: ["en-US"] Available Locales: ["ar","ca","cs","da","de","el","en-GB","es-ES","fr","ga-IE","hu","id","it","ja","ko","lt","nl","nn-NO","pl","pt-BR","pt-PT","ru","sv-SE","th","tr","uk","vi","zh-CN","zh-TW","en-US"] App Locales: ["en-US","en-GB"] Regional Preferences: ["en-US","en-GB"] Default Locale: "en-US" Operating System System Locales: ["fr-FR"] Regional Preferences: ["fr-FR"] Remote Debugging (Chromium Protocol) ------------------------------------ Accepting Connections: false URL: Printing -------- Modified print settings ----------------------- Content Analysis (DLP) ---------------------- Active: false Connected to Agent: Agent Path: Agent Failed Signature Verification: Request Count: ```
dosubot[bot] commented 1 day ago

I didn't find any similar threads related to your issue.

To continue talking to Dosu, mention @dosu.

alox92 commented 1 day ago

@dosu

dosubot[bot] commented 1 day ago

The error you're encountering, "DRM_LICENSE_REQUEST_ERROR," typically relates to issues with Digital Rights Management (DRM) when trying to play protected content. Here are a few steps you can try to resolve this:

  1. Update Zen Browser: Ensure that you are using the latest version of the Zen browser, as updates often include fixes for DRM-related issues.

  2. Check DRM Settings: Go to the Zen browser settings and ensure that DRM content is enabled. This is often found under the "Privacy & Security" section.

  3. Clear Cache and Cookies: Sometimes, clearing the browser cache and cookies can resolve playback issues. You can do this from the browser settings under "Privacy & Security."

  4. Disable Extensions: Some browser extensions can interfere with DRM content. Try disabling all extensions and see if the issue persists.

  5. Check Widevine CDM: Ensure that the Widevine Content Decryption Module (CDM) is up to date. This can usually be found in the browser's plugin or components section.

  6. Network and Firewall Settings: Ensure that your network or firewall settings are not blocking the DRM license server. You might need to whitelist the Disney+ domain.

  7. Contact Disney+ Support: If the issue persists, it might be helpful to contact Disney+ support for further assistance, as they can provide more specific guidance related to their service.

If none of these steps resolve the issue, consider trying a different browser to see if the problem is specific to Zen.

To continue talking to Dosu, mention @dosu.

alox92 commented 1 day ago

yes i have already done that its specific to zen

vaeho commented 1 day ago

Zen doesn't have a DRM license, you can't watch DRM content with Zen unfortunately (unless you are on linux i think). You can download Netflix and Disney+ apps from the windows store and watch through there.

alox92 commented 1 day ago

What ?? why ?? firefox has it no ? they can't use it with firefox thing ?

gnc-07 commented 1 day ago

No it does not work that way. The developer is working on it but you have to be an official company, pay $5000 and even then you might not get it.

Also, please actually check to see if your issue has already been reported before reporting it, because there were already issues created about that.

blakegearin commented 19 hours ago

This is addressed in the FAQ: https://docs.zen-browser.app/faq#why-cant-zen-browser-play-drm-protected-content