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zendesk / advanced_search

Nav bar app for Search. Provides advanced GUI for filters.
https://www.zendesk.com/apps/advanced-search
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Solved Date in extract #10

Open blucasFS opened 8 years ago

blucasFS commented 8 years ago

Is it possible to get the solved date to pull in the Advanced Search extract?

mrosendin commented 8 years ago

@blucasFS, there is no out-of-the-box way to do this at the moment. Could you possibly search for all solved tickets and use the updated at column instead?

blucasFS commented 8 years ago

No because we keep it in solve and then close hours later and those hours change depending on the type of ticket.

Thanks,

facilitysource

Brooke Lucas » Manager, ETL Services 937.504.9060 (mobile)

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From: Matthew Rosendin notifications@github.com<mailto:notifications@github.com> Reply-To: zendesklabs/advanced_search reply@reply.github.com<mailto:reply@reply.github.com> Date: Wednesday, August 24, 2016 at 6:38 PM To: zendesklabs/advanced_search advanced_search@noreply.github.com<mailto:advanced_search@noreply.github.com> Cc: Brooke Lucas blucas@facilitysource.com<mailto:blucas@facilitysource.com>, Mention mention@noreply.github.com<mailto:mention@noreply.github.com> Subject: Re: [zendesklabs/advanced_search] Solved Date in extract (#10)

@blucasFShttps://github.com/blucasFS, there is no out-of-the-box way to do this at the moment. Could you possibly search for all solved tickets and use the update at column instead?

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