The "Via" drop down menu seems to be missing a couple of channels, at least web (for form submitted tickets) and mobile sdk. They can still be specified in the search bar itself, but that seems contrary to the point of the tool/would be helpful to have available in that menu.
The "Via" drop down menu seems to be missing a couple of channels, at least web (for form submitted tickets) and mobile sdk. They can still be specified in the search bar itself, but that seems contrary to the point of the tool/would be helpful to have available in that menu.