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zendesk / advanced_search

Nav bar app for Search. Provides advanced GUI for filters.
https://www.zendesk.com/apps/advanced-search
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2 stars 6 forks source link

Tickets Only #5

Open polrbear opened 9 years ago

polrbear commented 9 years ago

I installed the Adv Search App tonight and it will only search tickets. I can see the drop-down for users and such but it won't let me choose anything.

sVibe commented 9 years ago

Same here. Was working fine before, but seems like Zendesk have updated something that disallows the app to run 100%?

jpalmieri commented 9 years ago

Same here as well. I wanted to search users, but it's disabled, along with the other three type options.

However, it's strange that it was working for you before, @sVibe. The developer has (apparently intentionally) disabled these options in the template :

    <select class="type">
      <option value="ticket">tickets</option>
      <option value="topic" disabled>topics</option>
      <option value="user" disabled>users</option>
      <option value="organization" disabled>organizations</option>
    </select>

This happened pretty early on, in commit 8c3bc9653974d06fe42e2e8321ee4dfacd634f23 Additionally, there was never a template for users or organizations, although there is a non-functional template for topics.

It looks to me like the developer is planning on adding this functionality in the future, but has disabled it for now. It seems like it would make more sense to just remove that select list entirely or at least those options (until additional functionality is added) rather than disabling the options, as it is confusing for the user.

buds27 commented 8 years ago

It looks like this is still an issue. I guess since it's been a year, there are no plans to introduce this functionality. :(

mrosendin commented 8 years ago

Hello @buds27, a new version of the app has actually been in development that will support search for tickets, users, organizations, groups, and articles. Release is planned for next week.

Comeilleon commented 7 years ago

Hey @rosendin, did that release ever happen? I installed the app from the Marketplace but have the same issue reported here.

We are desperate for this feature so we can create customer searches for our Users and export to CSV for external marketing/accounting use etc. Would even be willing to pay for your time to get it working if that helps :)

mrosendin commented 7 years ago

Sorry, @Comeilleon the new release was delayed. It will get all results for tickets, topics, users, and organizations, but currently returns the ids instead of the requester/assignee/collaborators names.

If this is not a blocker for you, I may be able to provide you with the app.

Comeilleon commented 7 years ago

Hey @rosendin, I really only need it for users at the moment. Will it return all of the user fields including custom fields? Thanks, Brent

mrosendin commented 7 years ago

Hey Brent, you can check out the pre-release app. It won't return custom user fields though. Hope that helps

Comeilleon commented 7 years ago

Hey thanks again for getting back to me and sorry to keep bugging you. Do you have any plans to include standard and custom user fields as an option we can output to CSV? (I also tried installing the new app but it wont return any search results for me for tickets or users)

Thanks again, Brent

mrosendin commented 7 years ago

@Comeilleon, please email me at mrosendin@zendesk.com and I'll see if I can help.

bpliskow commented 6 years ago

@rosendin Any updates on the release of an updated app that includes the ability to search users?

mrosendin commented 6 years ago

Hi @bpliskow, you may find the Data Manager app useful.