zendesk / linkets

App/widget for linking Zendesk tickets. Built with ZAFv2
https://www.zendesk.com/apps/support/linkets/
Apache License 2.0
1 stars 1 forks source link

closed ticket issues #4

Closed aglover-zendesk closed 4 years ago

aglover-zendesk commented 6 years ago

Originally submitted here - https://github.com/alexdglover/linkets/issues/1

TL;DR - Closed tickets show up in search results. Cannot link to closed tickets, because they are read-only objects. The app erroneously reports that the link was created successfully.

Outstanding question is, should the app allow for 'one-way' links, from an open ticket to a closed ticket (for reference purposes), or should closed tickets simply be omitted from search results?

cc @RoofD82