This would make the app behave more consistently, and be less reliant on the trigger to manage the tag. It would also allow someone to remove unassignment entirely from the triggers and use the OOO app only to manage the current status of an agent on tickets with their own custom logic for notifications/unassign/reassign/etc.
This would make the app behave more consistently, and be less reliant on the trigger to manage the tag. It would also allow someone to remove unassignment entirely from the triggers and use the OOO app only to manage the current status of an agent on tickets with their own custom logic for notifications/unassign/reassign/etc.