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zendesk / out_of_office_app

An app to keep track of, prepare for, and handle out of office agents and their tickets
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Unreliable bulk action to Un-assign all Open/etc tickets on set to unavailable #193

Closed jeremiahcurrier closed 9 years ago

jeremiahcurrier commented 9 years ago

Intermittently when unassigning many on marking as unavailable some of the tickets will not actually become unassigned.

Option 1. ReWrite 'unassign many' f(x) to be asynchronous - won't totally fix the problem.

Feature Request VS Bug; Bug latter as the user will expect the action to complete 100% of the time.

Note: If the growl notification doesn't go off, the unassign job didn't finish.

dpawluk commented 9 years ago

Using update many to bulk un-assign may mitigate the issue my spooling up a job rather than you running your own?

On Jan 26, 2015, at 3:27 PM, Jeremiah Currier notifications@github.com wrote:

Intermittently when unassigning many on marking as unavailable some of the tickets will not actually become unassigned.

Option 1. ReWrite 'unassign many' f(x) to be asynchronous - won't totally fix the problem.

Feature Request VS Bug; Bug latter as the user will expect the action to complete 100% of the time.

Note: If the growl notification doesn't go off, the unassign job didn't finish.

— Reply to this email directly or view it on GitHub.

Nebopolis commented 9 years ago

@dpawluk - this is for adding/removing ticket tags - there is no bulk update endpoints for that, just /tickets/{ID}/tags.json

Nebopolis commented 9 years ago

turns out, there actually is a bulk endpoint for this - who'd have known? Solved!