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zendesk / out_of_office_app

An app to keep track of, prepare for, and handle out of office agents and their tickets
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OOO App not consistently tagging/unassigning tickets #228

Closed maggiemcginnis closed 6 years ago

maggiemcginnis commented 7 years ago

The app is inconsistent in handling newly "Unavailable" agents. What is the workaround if the app doesn't apply the tags or un-assign tickets when marked?

Nebopolis commented 6 years ago

Hi Maggie,

Are you able to reproduce this consistently? I am currently tracking down a potential bug with this behavior and a consistent reproduction of it would be extremely helpful.

maggiemcginnis commented 6 years ago

Hi there,

I have not been able to reproduce this consistently - the issue is that it seems to be random in occasionally not tagging or un-assigning tickets. Will keep an eye on this and if I see it reliably not functioning as expected in a customer subdomain will let you know.

Maggie

On Mon, Sep 25, 2017 at 11:25 AM, Ben Evans notifications@github.com wrote:

Hi Maggie,

Are you able to reproduce this consistently? I am currently tracking down a potential bug with this behavior and a consistent reproduction of it would be extremely helpful.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/zendesklabs/out_of_office_app/issues/228#issuecomment-331935869, or mute the thread https://github.com/notifications/unsubscribe-auth/Ad9SHGWdXbZgoiImimvf4nJ1_uIxgZphks5sl9PigaJpZM4PEp1w .

-- Maggie McGinnis | Senior Engagement Manager mobile: 937-369-5981

Nebopolis commented 6 years ago

The next release adds some additional tools to debug this issue