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zendesk / out_of_office_app

An app to keep track of, prepare for, and handle out of office agents and their tickets
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Default group filters to the user's current group #233

Closed Nebopolis closed 6 years ago

Nebopolis commented 6 years ago

Description

This change fixes the groups filter added a while ago, and makes the default value of it the current user's default group. This will majorly improve the performance of the app on first load for large accounts with many groups.

Tasks/Steps to Merge

References

Risks

Medium: The UI code is very, very arcane right now. This change could break navbar rendering in some situation I haven't tested.

joelhellman commented 6 years ago

Thanks! I have to admit I have modded the app privately already, so I'm not sure I will test this, but I'm sure it could help others.

It would be nice to write a new app in v2 for this use case... the OOO app really adds so much value when you work in Zendesk with ticket ownership and more than a couple of agents. I've been thinking about it, but never got around to it.

Nebopolis commented 6 years ago

@joelhellman I agree that it would be nice to make a v2 app - the current app will be a fair amount of work to port as-is and I'm not sure when I'll have the time to do so.

I'd encourage you to check out the new version of the app if you want to, I looked at your changes and I think this should cover your use-case as well as the more general one. In any case I appreciate the positive feedback on the app.