Putting Agents as unavailable does not prevent assigning tickets

zendesk / out_of_office_app

An app to keep track of, prepare for, and handle out of office agents and their tickets

Other

9 stars 4 forks source link

Putting Agents as unavailable does not prevent assigning tickets #239

Open abassoglg opened 6 years ago

abassoglg commented 6 years ago

We have multiple triggers that are set to only assign an agent when the agent is available. If the condition of the agent is unavailable, the trigger should not fire. We are seeing these triggers consistently fire though despite the Agent Out condition not being met. See a screen shot below for an example. Has anyone else seen this issue? capture 5

minde-revel commented 6 years ago

Hello,

We have same issue. Agents are unavailable but you still can assign tickets to agents even if settings should prevent assignment.

diadelpino commented 6 years ago

Any updates on this?