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zendesk / out_of_office_app

An app to keep track of, prepare for, and handle out of office agents and their tickets
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Tickets not being assigned back to parent group #243

Open TheCorm opened 6 years ago

TheCorm commented 6 years ago

When a ticket that is assigned to an Agent who is set to Unavailable, it previously got assigned to the parent group but since we turned the setting "Prevent assignment?" off it seems to have stopped doing this?

We have "Force unassign tickets?" off but assumed this would in one hit unassign all their assigned tickets when going unavailable?