Ticket Not getting Assigned to Group

zendesk / out_of_office_app

An app to keep track of, prepare for, and handle out of office agents and their tickets

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Ticket Not getting Assigned to Group #251

Open farhankhan124 opened 5 years ago

farhankhan124 commented 5 years ago

Hello,

If the agent is setting his OOO, and user replies to their tickets. Ticket doens't get assigned back to the parent group and remains in the agents queue. Please fix it ASAP.