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zendesk / out_of_office_app

An app to keep track of, prepare for, and handle out of office agents and their tickets
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Cannot reinstall #252

Closed Trott closed 4 years ago

Trott commented 4 years ago

I uninstalled the app because it didn't seem to be working correctly (wasn't applying tags to pending tickets) and thought I would uninstall and reinstall to see if that solved the problem. Instead...

image

And, of course, Zendesk doesn't let me delete or rename tags.

How to proceed? Is there a way to tell the app to just use the existing agent_ooo tag?

Trott commented 4 years ago

Found an answer: https://support.zendesk.com/hc/en-us/articles/360042952733-Why-do-customers-get-the-error-Failed-to-install-app-when-installing-the-Out-of-Office-V2-app- Haven't tried it yet, but closing this because this repository appears to be dormant.