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zendesk / sunshine-conversations-web

The Smooch Web SDK will add live web messaging to your website or web app.
https://docs.smooch.io/guide/web-messenger/
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Check if team members are active in the support kit channel #73

Closed ahansson89 closed 9 years ago

ahansson89 commented 9 years ago

I found that it is possible to check if users are active.

Could we somehow have a method checking if there is any users active in our Slack channel, then load the widget if there are any team members active or give the user a notice that we will answer through email instead of the widget?

XavierOlland commented 9 years ago

I was planning on developing such a feature :

I should work on this next week, if I'm able to produce something OK I'll publish it.

ahansson89 commented 9 years ago

Awesome! Looking forward to it!

lemieux commented 9 years ago

Hey @ahansson89 and @XavierOlland , can you elaborate on your solutions? This is an interesting feature for sure!

XavierOlland commented 9 years ago

Sorry, some delay... We're launching our product by the end of the month...

So, here is the concept: When the page launch, SupportKit check if users subscribed to the support channel are connected. If one or more people are connected, it shows the live chat. if no one is, then live chat doesn't appear.

Then, assuming I can deeper in the code the live chat panel would host a contact form (name, email message).

@ahansson89 if you have found pieces of code for the connection check, it might save me some time.

pudgereyem commented 9 years ago

This would be really useful. I would also like to set which hours of the day the team is available. So, basically, if not during "work hours", show contact form instead.

XavierOlland commented 9 years ago

Working hours might be a second option and people should be allowed to choose one or both. Showing the contact form is something I had in mind, it's the way it's done in TawkTo that I tried previously. But since building a form on a website takes approximately 10 minutes. I will first concentrate on the on/off feature. Contact form would be the evolution of this work, adding a new option.

XavierOlland commented 9 years ago

And here it is ! I did 2 scripts, one in pure javascript, and an AngularJS + Restangular. Please report any issue and ask if you need any more info

https://github.com/ZeroKeyboard/supportkit-js/tree/integration/integration

More to come, I'll start working on the geoIP integration

lemieux commented 9 years ago

Thanks for this @XavierOlland. Feel free to use this on your website, but we don't feel comfortable pulling this into the main repo, as there are big security concerns associated with publishing your Slack API token in your website's source code (anyone who looks in the code can see your token, and then do anything they like to your Slack instance).

I'll close this issue since there's not much more to do.

XavierOlland commented 9 years ago

I didn't do the pull request on purpose. We will use it mailny on a webapp where only registered user have access. But I'll give a look to the security issue for the user that might want to use that out of the box.