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zendesk / sunshine-conversations-wordpress

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HTML tags not working in WP4.7 #18

Open warrenoshita opened 7 years ago

warrenoshita commented 7 years ago

Hi, I just created my first bot and deployed it on my Wordpress site running v4.7. Tested content tagged with italics and href in the IDE and they format properly there, but don't work on my site. They look like raw HTML.

Tested in FF 50.1.0 and Chrome 55.0.2883.95 (64-bit) both on macOS 10.11.6 (15G1108). screen shot 2017-01-09 at 4 31 16 pm

jpjoyal commented 7 years ago

Smooch does not yet support formatting in messages. I'll note your interest for this feature. @warrenoshita are you looking into doing more than <i>,<a> &<b> ?

warrenoshita commented 7 years ago

No, simple text formatting and links would work well. I ended up going straight from motion.ai to my website and the formatting worked perfectly. But if my use case involved more channels, I would want to use smooch.

warrenoshita commented 7 years ago

To further clarify, I also bypassed WP and published on a regular HTML page created just for the bot.