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zendesk / ticket_redaction_app

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Role restriction isn't working #34

Closed dvettsa closed 10 years ago

dvettsa commented 10 years ago

I've tried to install this app, but it's only admin's which can use the app. All other roles get's an error saying that their role isn't authorized to use it - although there's no rolerestriction on it.

dpawluk commented 10 years ago

The endpoint which handles redaction is only available to roles that can delete tickets. Is your role able to delete tickets?

On Oct 31, 2014, at 3:59 AM, dvettsa notifications@github.com wrote:

I've tried to install this app, but it's only admin's which can use the app. All other roles get's an error saying that their role isn't authorized to use it - although there's no rolerestriction on it.

— Reply to this email directly or view it on GitHub.

dpawluk commented 10 years ago

@dvettsa,

You haven't replied to my follow up. Since I'm sure this functionality is working as expected I will close this issue and mark it as invalid.

dvettsa commented 10 years ago

Yes, sorry for not replying! It worked when I changed the role to be able to delete tickets. Although it would be nice if I didn't have to, since I don't want my agents to be able to delete whole tickets only redact special words/numbers/files.

Fri Nov 14 2014 at 05.41.59 skrev Daniel Pawluk notifications@github.com:

Closed #34 https://github.com/zendesklabs/ticket_redaction_app/issues/34 .

— Reply to this email directly or view it on GitHub https://github.com/zendesklabs/ticket_redaction_app/issues/34#event-193124148 .

dpawluk commented 10 years ago

@dvettsa,

This is something I actually cannot change. If you would like you could ask our product managers at Zendesk why they've restricted the ability to redact to agents who can delete tickets. Sorry about that, unfortunately that is something that my app is not responsible for.