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zendesk / ticket_redaction_app

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redacted comments are not coming through Ticket sharing interface #36

Closed Sarapulov closed 9 years ago

Sarapulov commented 9 years ago

Looks like redacted comments are not coming through Ticket sharing interface. Say, if you redact a comment on one ticket it doesn't get synced into a ticket linked via ticket sharing.

screen shot 2015-02-10 at 10 25 25

screen shot 2015-02-10 at 10 25 43

dpawluk commented 9 years ago

This is an issue that cannot be fixed at the app level. The sharing functionality would need an update.

On Feb 10, 2015, at 4:27 AM, Andrey Sarapulov notifications@github.com wrote:

Looks like redacted comments are not coming through Ticket sharing interface. Say, if you redact a comment on one ticket it doesn't get synced into a ticket linked via ticket sharing.

— Reply to this email directly or view it on GitHub.

JamborJan commented 9 years ago

The sharing feature seems to ignore updates. So the only thing you can do for know is install the app on both instances and remove comments / attachments 2 times. This is not nice but as far as I see Zendesk is not that quick with change requests and the chance that an update mechanism for the sharing feature will be introduced soon is rather low.