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zendesk / ticket_redaction_app

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Ticket redaction refresh error #55

Open beckyhopper opened 7 years ago

beckyhopper commented 7 years ago

We are experiencing an issue with the ticket redaction app. From an open ticket, we are unable to redact any images on the first attempt. We have to refresh the page for the app to recognize there are any images to redact.

dpawluk commented 7 years ago

@beckyhopper is this right after the image is first uploaded and the page re-saved. I believe this might be a race condition if that is the case as it takes an attachment a little bit of time to register and get picked up by the calls made to the framework. Can you give me a few more specifics for replication please? I just tested with some tickets in my test account and they were recognized when the ticket loaded but there might be something more specific to your workflow I'm not accounting for.