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Unable to redact text in multiple browsers #58

Closed pipsterjenna closed 7 years ago

pipsterjenna commented 7 years ago

Hi! we are trying to use the redaction app to redact a credit card number emailed to us, the app is stating the redaction is successful, however upon refreshing the page, the text is still there. W

e have tried this in chrome on a PC and safari on a mac and are having the same issue in both browsers. We also tried on a ticket with a new, open, pending, and solved status.

Steps to recreate:

  1. Navigate to ticket with sensitive information
  2. Open the redaction app
  3. Enter the text to be redacted
  4. Click "Redact This"
  5. Click "Yes, Redact the above text"
  6. Refresh the browser

Result: No changes are made Expected Result: Text should be redacted

dpawluk commented 7 years ago

@pipsterjenna I just tried using chrome. Can you provide an example of a similar string to what you are redacting (no actual CC numbers please). Are there special characters or something that might make this unique. Can you redact a phrase like 'hello world' and not just the CC number?

pipsterjenna commented 7 years ago

Hi!

It was a string of numbers, but there were some spaces. I entered the numbers individually and was able to redact, I just wasn’t able to redact the entire string.

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From: Daniel Pawluk [mailto:notifications@github.com] Sent: Wednesday, June 28, 2017 9:11 AM To: zendesklabs/ticket_redaction_app ticket_redaction_app@noreply.github.com Cc: Jenna Wallravin jenna@pipsticks.com; Mention mention@noreply.github.com Subject: Re: [zendesklabs/ticket_redaction_app] Unable to redact text in multiple browsers (#58)

@pipsterjennahttps://github.com/pipsterjenna I just tried using chrome. Can you provide an example of a similar string to what you are redacting (no actual CC numbers please). Are there special characters or something that might make this unique. Can you redact a phrase like 'hello world' and not just the CC number?

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dpawluk commented 7 years ago

Closing as unable to replicate.